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How to Streamline Operational Processes and Excel in Customer Experience

Active engagement with passengers and collaboration with all the various players present in the airport ecosystem can secure business operativity and increase profitability in the years to come, whilst providing a greater passenger satisfaction.

Airports generate a lot of data – from passengers departing, arriving and in transit; airport operations devices and systems; airline companies; travel platforms; transportation systems; and retailers.

Typically, only a small subset of this data is used – but the potential of correlating all data opens up possibilities from operational efficiency improve the airport services quality. Nevertheless to deliver innovative, efficient and high-quality services across the entire airport ecosystem, airports need a unified strategy that includes digitised processes.

Airport operators are racing to digitalise themselves and their ecosystem partners to effectively create insights, automate, optimise and monetise their situational awareness and real-time insight-to-action capabilities… and in the quickest possible time.

This webinar gives you a full overview of how TIBCO Software helped accelerate airport operators around the world and how “Aeroporti di Roma” has started the journey to become the smart airport of the future.


- How to learn from passengers to shape your airport
- Understand from airside KPIs how efficient your airport is
- Increase the throughput of planes, passengers and baggage and ability to meet target KPIs
- Increase passenger satisfaction and experience
- Leveraging on real-time analytics to prove value in the fastest possible time.
Recorded Feb 13 2020 47 mins
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Presented by
Pietro Caminiti, Head of IT Department, Aeroporti di Roma Spa & Alessandro Chimera, Global Solution Consultant & Technology E
Presentation preview: How to Streamline Operational Processes and Excel in Customer Experience

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  • Title: How to Streamline Operational Processes and Excel in Customer Experience
  • Live at: Feb 13 2020 2:00 pm
  • Presented by: Pietro Caminiti, Head of IT Department, Aeroporti di Roma Spa & Alessandro Chimera, Global Solution Consultant & Technology E
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