Achieving superior patient experience in digital health services

Presented by

Claudio Saccavini, Chief Information Officer Arsenàl.It Consortium, Silvia Piai, EMEA Senior Research Manager, IDC

About this talk

During the webcast, we will analyse: •What are the steps to be taken to effectively use design thinking in mobile health services •What are the challenges you may face in a user-centered design process •How this approach can be more generalised to other service design to deliver better patient experience

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