Embrace Disruption - How Retail Banks Can Thrive in the Connected Economy

Presented by

Jerry Silva Research Director, IDC Financial Insights

About this talk

The rise of the connected economy, where digital technologies connect people to organizations, machines and each other, provides an opportunity to create meaningful competitive differentiation. New technologies are accelerating the creation of interconnected experiences that span multiple brands. Banking products and services are now part of a larger promise of value, like a mortgage that includes offers for insurance, a security system and gardening supplies to meet the needs of new home ownership. The banks that understand and support customer needs that go beyond their products and services will earn greater customer loyalty and growth. Webinar Schedule: Date: Thursday, November 02, 2017 Time: 01:00 PM Eastern Daylight Time TCS Participation Join us to learn how you can deliver connected experiences that build deeper consumer engagement with you and your ecosystem of partners. Speaker Details Guest Speaker Jerry Silva Research Director, IDC Financial Insights Co Speaker Phil Minasian Global Industry Lead & Managing Partner, TCS Digital Software & Solutions Group In this webinar, the speakers will discuss: How the ‘Connected Consumer Intelligence’ approach can help banks build deeper engagement and deliver relevant connected experiences Leveraging Open Banking APIs and partnering with other providers to deliver seamless experiences Opportunities presented by industry developments such as Europe’s Payment Services Directive (PSD2) to grow new revenue streams and increase customer loyalty through transparency

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Remember when The Moment of Truth was the point in time a brand proved its worth to a consumer, counting them as a customer? That’s history. Consumers today experience an endless barrage of moments across their converging digital and physical worlds. For them, The Moment of Truth is over — replaced by the totality of their connected experiences. This new reality makes customer experience the single most important point of difference for modern organizations. We’re Digital Software & Solutions Group. As the digital transformation software arm of TCS, one of the world’s largest IT solutions firms, we help progressive businesses and cities deliver exceptional experiences to target audiences, whether they’re consumers or citizens. Our portfolio of products tap the power of real time data insights to help retailers, banks, telcos and smart cities deliver highly-personalized and timely experiences that drive customer engagement, loyalty and sales.