Digital Transformation through Data In Motion in Insurance

Presented by

James Gollan

About this talk

Insurance companies have always been data centric businesses, and most insurance companies have similar challenges. Disruption is the new normal as digital native insurance companies gain traction in the market. Real-time beats slow data. Use cases we'll cover include: -Claims processing including review, investigation, adjustment, remittance or denial of the claim -Claim fraud detection by leveraging analytic models trained with historical data -Omnichannel customer interactions including a self-service portal and automated tools like NLP-powered chatbots -Risk prediction based on lab testing, biometric data, claims data, patient-generated health data (depending on the laws of a specific country). Apache Kafka® is recognised as the world’s leading real-time, fault-tolerant, highly-scalable Data in Motion platform. It is adopted across thousands of companies worldwide to collect different types of events - member profile updates, claim submissions, etc. - into Kafka in real-time. This architecture enables applications, data platforms and organisations to react to events in real-time. This can improve customer experience, drive revenue and reduce costs across the business. In this talk, we’ll discuss the power of events to reimagine your data and how to achieve digital transformation with Apache Kafka and Confluent, in either a self-managed or fully-managed cloud offering. We'll be running a short online poll during the Talk, and will be offering the chance to win a $100 Westfield gift for two participants selected at random as part of that so please be sure to register and join the Talk for the chance to win!
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Confluent is building the foundational platform for data in motion. Our cloud-native offering is designed to be the intelligent connective tissue enabling real-time data, from multiple sources, to constantly stream across the organisation. With Confluent, organisations can create a central nervous system to innovate and win in a digital-first world.