Conflict Intelligence Quotient (Conflict IQ)

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Presented by

Bobbie Carlton, Yvette Durazo

About this talk

Conflict Resolution is a deliberate and conscious effort that encompasses psychology, humanity, anthropology, and sociology. We meet and talk to countless people in our everyday lives, making this session even more important today. With the modern prevalence of conflict, there is no better time to gain conflict intelligence than now. This timely session comes with truths that seek to empower people in understanding alternative ways of handling different types of conflicts. It also illustrates how conflict resolution can impact an organization just as much as it does the individuals involved. This session is for professionals who deal with people every day. Conflict cannot be avoided, but we should not let it escalate either. Professionals will see that conflict is not all that bad: with the right mindset and techniques, it can even improve relationships and organizational culture. With excellent conflict resolution skills, people can truly enjoy the communities they work in. You will learn to: - Develop self-awareness for improved conflict resolution and de-escalation. - Build confidence in navigating difficult conversations. - Master the valuable role of emotional intelligence and conflict intelligence in leadership. - Foster an inclusive work environment, equaling superior talent retention.
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