Name: Robot Friends Forever: How Automation and People Power Both Drive ITSM
Start: 2019-11-06T21:00:00Z
End: 2019-11-06T21:00:47.000Z
Location: BrightTALK
Rating: 5

Vivantio offers leading, flexible service management software that meets the demands of any service teams across an entire organization without being cost- or growth-restrictive. Our platform is ideal for mid-size companies and smaller business with a growth trajectory across a multitude of industries.

Are you sensing that your service desk might be in trouble? There are many threatening issues out there that can wipe out your team if you aren’t careful. But, there are also many evolving ITSM strategies you can incorporate into your service arsenal to become a real hero for your team. 

In this webinar, get lessons directly from the spectacled IT crusader George Spalding, executive vice president at Pink Elephant. You will learn about future service desk superpowers you can use to boost performance like:

•Enhancing vision with intelligent service KPI reporting
•Increasing strength with iterative process design
•Running faster with superior service automation processes
•Increasing agility by incorporating lean practices

We look forward to seeing you on the webinar!

Speaker Info:

George Spalding,
Executive Vice President, Pink Elephant

In addition to co-authoring the ITIL® V3’s Continual Service Improvement core volume, George Spalding was honored with the 2012 Ron Muns Lifetime Achievement Award from HDI and is one of the world’s most insightful and engaging IT Service Management and Support experts. In addition to his extensive commitment to moving the industry forward, George spent several years as a consultant to the White House on technical presentations and White House conferences. He also coordinated technical presentations for members of the President's cabinet, the Smithsonian Institute, and the Federal Bureau of Investigation. George is an ITIL Expert, the highest level in the ITIL certification program, is a regular author of IT articles and white papers, and a frequent presenter at global IT conferences and events.

Rescue Your Service Desk with Advanced ITSM Superpowers

IT monitoring and metrics play a key role in measuring IT service management success. By properly analyzing, understanding and measuring where the true value lies in your organization, you can effectively analyze risk, add value, reduce the cost of service delivery and boost the overall performance of your service teams.

But without knowing what to measure, how to interpret the results and how to leverage your organization’s tools and data to make this possible, you’re setting yourself up for frustration and a lack of clarity in your reporting output.

On Thursday, May 17th, join BrightTALK and Vivantio’s Senior Implementation Manager Quentin McPhee to learn what you and your senior management need to inform IT decision-making and drive sustainable service improvement, in practical terms.

Quentin McPhee has more than 20 years’ experience in service management delivery and brings significant knowledge in implementing solutions for all types of organizations.

This session is not just a ‘back to basics’, but rather will set out what every ITSM organization should be measuring and how to interpret the results, plus how to sustain the measuring process to become a self-aware powerhouse. We’ll also discuss:

•What value reporting on your ITSM processes can realise
•Different types of reports and who needs them
•Tips, tricks and best practices to build out, maintain and sustain your organisation’s reporting structure

We’ll also cover real-life examples of organizations who have improved efficiency through effective data analysis.

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Vivantio is a leader in help desk, IT service management and customer service software, empowering service teams to embrace automation and improve service levels at hundreds of organisations around the world.

Mastering IT Metrics

Join Vivantio and David Wright, Service Desk Institute’s Chief Innovation Officer, as we explore why staying on the cutting edge of service is a huge priority for many CIOs and IT Managers.

Learn about innovations you can bring to the table at your next leadership meeting and how you can get the rest of the organization behind your methods to bolster service delivery.

How ITSM Unifies Entire Organisations

Is ITIL 4 DevOps Ready?

Effective Dev/Ops Strategies

DevOps + ITSM: A Merge Request

Dev + Ops + Sec = A better business

Conversational RPA Drives Exceptional Experience

Enterprise Service Management: Improving Service Delivery Across the Business

Why Conversational AI is Key to Unlocking Your ITSM Automation Strategy

Give Them What They Want! A Modern IT Service Desk...

7 Steps to Automating IT Service in 2020

[Panel] Automation in ITSM: Where Are We?

A 20/20 Look at ITSM in 2020

The best way to automate your service management experiences

The Problems with Your IT Problem Management – And How to Solve Them

Inside ITIL 4: Co-creation of value. In practice!

How to Use AI & Analytics to Reduce IT Incident Volume in 2020 & Beyond

Improve your continual improvement with a maturity model

[Panel] The New Era of Proactive Problem & Incident Management in the Enterprise

Inside ITIL® 4 – the Digital Perspective

ITSM in 2020

Innovations in automation are changing and advancing all forms of technology, and IT service management is no exception.

Some would have you believe that automation could wipe out the need for people in service management altogether.

We’re here to set the record straight: People power and automation technology should work in lockstep in any successful service organization.

Robot Friends Forever: How Automation and People Power Both Drive ITSM

ITSM

Help Desk

Service Desk

IT Automation

IT Strategy

Service Management

IT Service Management

IT Service Desk

ITSM Strategy

ITSM Tools

Are you an IT service management professional interested in developing your knowledge and improving your job performance? Join the IT service management community to access the latest updates from industry experts. Learn and share insights related to IT service management (ITSM) including topics such as the service desk, service catalog, problem and incident management, ITIL v4 and more. Engage with industry experts on current best practices and participate in active discussions that address the needs and challenges of the ITSM community.

Enterprise applications have become a crucial piece of infrastructure for many businesses. The enterprise applications community on BrightTALK features the latest insights in enterprise application integration, enterprise application architecture and EAS software. Join the community to gain access to thousands of videos and webinars presented by recognized enterprise information systems experts and arm yourself with the knowledge you need to succeed.

Enterprise Applications

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IT Project Management

Get powerful help desk and support insights from influential experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge on the help desk and support strategies that effect business value and growth.

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As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

Robot Friends Forever: How Automation and People Power Both Drive ITSM

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