Robot Friends Forever: How Automation and People Power Both Drive ITSM

Presented by

George Spalding, Executive Vice President, Pink Elephant

About this talk

Innovations in automation are changing and advancing all forms of technology, and IT service management is no exception. Some would have you believe that automation could wipe out the need for people in service management altogether. We’re here to set the record straight: People power and automation technology should work in lockstep in any successful service organization.

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