It’s Not Just Your IT: Why People & Process Matter for PCI DSS Compliance

Presented by

David Scheidemantel, Solutions Consultant, Semafone

About this talk

PCI DSS compliance and data security is a perennial challenge for any organization, especially for those operating contact centers. With potentially hundreds of PCI controls to keep track of, it's easy for things to get lost in the mix. When tackling compliance and cybersecurity issues, it's a common mistake to only focus on the organization's IT infrastructure, and neglect to examine the people and underlying processes handling sensitive customer and payment card data. Join us in the webinar and you'll learn how to: - Take a more holistic approach to PCI DSS compliance inside the contact center - Understand the flow of information through your contact center & how people and processes touch payment card and sensitive customer data - Create an action plan to reduce risk and achieve PCI DSS compliance once & for all

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Semafone enables simple, fast, cost-effective PCI DSS compliance and data security for your contact center. Taking payments over the phone is essential for many organizations. Customers need to know they can trust you with their sensitive personal information. Semafone's signature solution Cardprotect makes it easy to tackle payment and data security issues in the contact center – without compromising on customer experience.