PCI DSS Compliance & Your Call Center: The Do's and Don'ts of Scope Reduction

Presented by

Joe Meyer, Director of Risk Management Practices, NCC & David Scheidemantel, Solutions Consultant, Semafone

About this talk

With cyberattacks happening with greater frequency every year, and the average cost of a data breach at $4 million in 2016 according to the Ponemon Institute, it has never been more important to ensure your organization is following security best practices to prevent a breach of its own. View now for an informative webinar featuring some of the leading experts in the PCI compliance and call center payments spaces where we'll cover: - The main components of PCI DSS and how they affect the call center - Ways to reduce the time and cost of achieving PCI compliance - How to protect your organization against payment fraud and the associated reputational risk Additionally, you'll learn how to eliminate the need for customer cardholder data to be handled by your contact center agents or held in your contact center infrastructure, while improving customer service and satisfaction.

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Semafone enables simple, fast, cost-effective PCI DSS compliance and data security for your contact center. Taking payments over the phone is essential for many organizations. Customers need to know they can trust you with their sensitive personal information. Semafone's signature solution Cardprotect makes it easy to tackle payment and data security issues in the contact center – without compromising on customer experience.