John Rostern, Vice President Risk Management & Governance, NCC; Aaron Lumnah, Semafone
On May 25, 2018, the European Union's General Data Protection Regulation (GDPR) went into effect, becoming the world's strictest and most comprehensive data protection legislation. Companies around the world, regardless of whether they are physically located within EU borders, had to meet compliance requirements if they process the data of EU citizens, creating a huge headache for any organization running a call or contact center.
For contact centers that have troves of sensitive customer information, GDPR compliance can easily become a massive undertaking. However, using preexisting tried-and-true frameworks like the PCI DSS, companies can relieve the burden of meeting compliance obligations.
Join Semafone and NCC for this informative session, where you'll learn:
- How to achieve GDPR compliance in your call or contact center
- How to use existing data security frameworks like the PCI DSS to simplify compliance efforts
- How to improve data security inside your contact center while enabling a more seamless customer experience
Additionally, registrants will receive a free copy of Semafone's GDPR Guide for Contact Centers.
Reserve your space now!
About John Rostern:
John is an experienced technology risk, IT audit, and information security executive, with over 31 years of experience in all aspects of information systems and technology including governance, strategy/architecture, operations, applications development, technical, information security, IT audit and business continuity planning.