Scott Kaplan, Semafone, Chanley Howell, Foley & Lardner LLP
With the onslaught of cyberattacks we've already seen in just this year alone, data security has never been a higher priority for organizations. Protecting customer data is of utmost importance, especially with governments and regulatory bodies increasingly turning their attention to these issues and producing legislation to implore companies to take additional security measures.
Contact centers are a part of the organization particularly fraught with responsibility, serving as a vast repository of sensitive customer data and finding themselves to be a favorite target for hackers and fraudsters. Because of this, contact centers face a myriad of laws and regulations governing the way they treat this data, such as the PCI DSS for those taking payments, among many others.
Register now to join Scott Kaplan from Semafone and Chanley Howell from Foley & Lardner LLP, two leaders in the data security field for an insightful webinar where you'll learn:
- The top data security regulations, laws, and standards bodies affecting contact center data governance
- How to comply with sometimes competing regulatory requirements and resolve conflicting stipulations
- How to achieve compliance more simply and cost effectively
Additionally, registrants will receive a free copy of Semafone's newly released Navigating the Challenging Regulatory Landscape in Your Contact Center.
David Scheidemantel, Solutions Consultant, Semafone
PCI DSS compliance and data security is a perennial challenge for any organization, especially for those operating contact centers. With potentially hundreds of PCI controls to keep track of, it's easy for things to get lost in the mix.
When tackling compliance and cybersecurity issues, it's a common mistake to only focus on the organization's IT infrastructure, and neglect to examine the people and underlying processes handling sensitive customer and payment card data.
Join us in the webinar and you'll learn how to:
- Take a more holistic approach to PCI DSS compliance inside the contact center
- Understand the flow of information through your contact center & how people and processes touch payment card and sensitive customer data
- Create an action plan to reduce risk and achieve PCI DSS compliance once & for all
Andrew Henwood, CEO, Foregenix & David Scheidemantel, Solutions Consultant, Semafone
Make no mistake—it isn't a question of if your company will be breached, but when.
However, with such high rates of security incidents occurring, many organizations choose to put off implementing the right data security measures until it's too late.
Watch this informative on-demand webinar featuring some of the leading experts in the IT and payments security spaces where we'll cover:
- The various risk factors that threaten organizations—from both outside and within
- What happens to companies after a data breach
- How you can avoid a data breach of your own by complying with security frameworks like the PCI DSS
Additionally, you'll learn how to increase customer service and satisfaction, while reducing the associated security costs.
Daniel Doherty, Founder, Viziulo; Bill Franklin, QSA at Coalfire Systems; David Scheidemantel, Solutions Consultant, Semafone
Companies today must navigate a minefield of compliance and regulatory challenges, especially in highly regulated industries where call recording in contact centers is standard, if not a mandated requirement. At the same time, standards like the PCI DSS uphold that no Sensitive Authentication Data (SAD) from payment cards may be recorded at any time, creating a conundrum for companies trying to maintain full call recordings.
Although Pause & Resume call recording methods have become a widely used contact center practice, it does not necessarily deliver guaranteed or robust PCI DSS compliance. In fact, these solutions often cause more problems than they solve – and these flaws can result in systemic governance failures.
Watch this informative webinar featuring some of the leading experts in the financial services and payments security spaces where we'll cover:
- How to juggle multiple industry and payment security regulations
- Why techniques like Pause & Resume call recording don't fully meet compliance standards
- Alternative solutions to keep payment data completely out of the contact center
Additionally, you'll learn how to increase customer service and satisfaction, while reducing reducing the associated costs of PCI DSS compliance.
Joe Meyer, Director of Risk Management Practices, NCC & David Scheidemantel, Solutions Consultant, Semafone
With cyberattacks happening with greater frequency every year, and the average cost of a data breach at $4 million in 2016 according to the Ponemon Institute, it has never been more important to ensure your organization is following security best practices to prevent a breach of its own.
View now for an informative webinar featuring some of the leading experts in the PCI compliance and call center payments spaces where we'll cover:
- The main components of PCI DSS and how they affect the call center
- Ways to reduce the time and cost of achieving PCI compliance
- How to protect your organization against payment fraud and the associated reputational risk
Additionally, you'll learn how to eliminate the need for customer cardholder data to be handled by your contact center agents or held in your contact center infrastructure, while improving customer service and satisfaction.