GDPR Compliance for Contact Centers: Using PCI DSS as a Proven Framework

Presented by

Jay Trinckes, Principal Security Consultant for Risk Management & Governance, NCC; Aaron Lumnah, Semafone

About this talk

On May 25, 2018, the European Union's General Data Protection Regulation (GDPR) went into effect, becoming the world's strictest and most comprehensive data protection legislation. Companies around the world, regardless of whether they are physically located within EU borders, had to meet compliance requirements if they process the data of EU citizens, creating a huge headache for any organization running a call or contact center. For contact centers that have troves of sensitive customer information, GDPR compliance can easily become a massive undertaking. However, using preexisting tried-and-true frameworks like the PCI DSS, companies can relieve the burden of meeting compliance obligations. Join Semafone and NCC for this informative session, where you'll learn: - How to achieve GDPR compliance in your call or contact center - How to use existing data security frameworks like the PCI DSS to simplify compliance efforts - How to improve data security inside your contact center while enabling a more seamless customer experience Additionally, registrants will receive a free copy of Semafone's GDPR Guide for Contact Centers. Reserve your space now! About Jay Trinckes: John ‘Jay’ Trinckes, Jr., CISSP, CISM, CRISC, HITRUST CSF Practitioner leads NCC Group’s healthcare practice by assisting clients in managing their IT risk to ensure they are not subject to cyber-attack along with helping them validate their compliance with IT regulations such as HIPAA. Jay is the author of three books, “How Healthcare Data Privacy Is Almost Dead…and What Can Be Done to Revive It! (2017), "The Definitive Guide to Complying with the HIPAA/HITECH Privacy and Security Rules" (2012), and "The Executive MBA in Information Security" (2009), and has a wide range of experience in computer networks, vulnerability and penetration testing, security, compliance, and risk assessment.

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Semafone enables simple, fast, cost-effective PCI DSS compliance and data security for your contact center. Taking payments over the phone is essential for many organizations. Customers need to know they can trust you with their sensitive personal information. Semafone's signature solution Cardprotect makes it easy to tackle payment and data security issues in the contact center – without compromising on customer experience.