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GDPR Compliance for Contact Centers: Using PCI DSS as a Proven Framework

On May 25, 2018, the European Union's General Data Protection Regulation (GDPR) went into effect, becoming the world's strictest and most comprehensive data protection legislation. Companies around the world, regardless of whether they are physically located within EU borders, had to meet compliance requirements if they process the data of EU citizens, creating a huge headache for any organization running a call or contact center.

For contact centers that have troves of sensitive customer information, GDPR compliance can easily become a massive undertaking. However, using preexisting tried-and-true frameworks like the PCI DSS, companies can relieve the burden of meeting compliance obligations.

Join Semafone and NCC for this informative session, where you'll learn:
- How to achieve GDPR compliance in your call or contact center
- How to use existing data security frameworks like the PCI DSS to simplify compliance efforts
- How to improve data security inside your contact center while enabling a more seamless customer experience

Additionally, registrants will receive a free copy of Semafone's GDPR Guide for Contact Centers.

Reserve your space now!

About Jay Trinckes:

John ‘Jay’ Trinckes, Jr., CISSP, CISM, CRISC, HITRUST CSF Practitioner leads NCC Group’s healthcare practice by assisting clients in managing their IT risk to ensure they are not subject to cyber-attack along with helping them validate their compliance with IT regulations such as HIPAA. Jay is the author of three books, “How Healthcare Data Privacy Is Almost Dead…and What Can Be Done to Revive It! (2017), "The Definitive Guide to Complying with the HIPAA/HITECH Privacy and Security Rules" (2012), and "The Executive MBA in Information Security" (2009), and has a wide range of experience in computer networks, vulnerability and penetration testing, security, compliance, and risk assessment.
Recorded Sep 20 2018 47 mins
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Presented by
Jay Trinckes, Principal Security Consultant for Risk Management & Governance, NCC; Aaron Lumnah, Semafone
Presentation preview: GDPR Compliance for Contact Centers: Using PCI DSS as a Proven Framework

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  • Protecting Payments During the Holidays: Your Guide to Prevent Credit Card Fraud Recorded: Dec 12 2018 39 mins
    Cole Valadez, Integrations Manager, PayJunction; Aaron Lumnah, Semafone
    With the Holiday Shopping Season now upon us, consumers are opening their wallets in earnest, with some estimates putting spending at over $1 trillion in the US alone. Brands everywhere can expect to see a huge spike in sales, and along with it, an increase in payment fraud. Not only does the influx of transactions make it harder to detect fraudulent activity, but swarms of temporary seasonal workers can become insider threats that compromise an organization’s security procedures.

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    - Why payment fraud spikes during the Holiday Season
    - Ways to train and properly vet seasonal workers to ensure security
    - How to implement technology solutions to help cut down on fraud rates during this holiday season

    Make sure to reserve your seat by registering now!
  • Curing the PCI DSS Headache for Contact Centers with Sutter Health and Genesys Recorded: Nov 8 2018 42 mins
    Alicia Gee, Dir., Unified Communications & Steve Chambers, GM,VP PAS, Sutter Health; Alan Watson, Head of Presales, Semafone
    Healthcare call and contact centers face some tough challenges when it comes to data security. In fact, healthcare data breaches are reported at a rate of more than one per day in the US alone, exposing patients’ personally identifiable information (PII)—from medical records to payment card data and beyond—to the wrong people.

    Earlier this year, IBM published their 2018 Cost of a Data Breach Report, which stated that, for the 8th year in a row, healthcare organizations had the highest costs associated with data breaches—$408 per lost or stolen record. That’s nearly three times higher than the cross-industry average of $148.

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    Reserve your space now.
  • GDPR Compliance for Contact Centers: Using PCI DSS as a Proven Framework Recorded: Sep 20 2018 47 mins
    Jay Trinckes, Principal Security Consultant for Risk Management & Governance, NCC; Aaron Lumnah, Semafone
    On May 25, 2018, the European Union's General Data Protection Regulation (GDPR) went into effect, becoming the world's strictest and most comprehensive data protection legislation. Companies around the world, regardless of whether they are physically located within EU borders, had to meet compliance requirements if they process the data of EU citizens, creating a huge headache for any organization running a call or contact center.

    For contact centers that have troves of sensitive customer information, GDPR compliance can easily become a massive undertaking. However, using preexisting tried-and-true frameworks like the PCI DSS, companies can relieve the burden of meeting compliance obligations.

    Join Semafone and NCC for this informative session, where you'll learn:
    - How to achieve GDPR compliance in your call or contact center
    - How to use existing data security frameworks like the PCI DSS to simplify compliance efforts
    - How to improve data security inside your contact center while enabling a more seamless customer experience

    Additionally, registrants will receive a free copy of Semafone's GDPR Guide for Contact Centers.

    Reserve your space now!

    About Jay Trinckes:

    John ‘Jay’ Trinckes, Jr., CISSP, CISM, CRISC, HITRUST CSF Practitioner leads NCC Group’s healthcare practice by assisting clients in managing their IT risk to ensure they are not subject to cyber-attack along with helping them validate their compliance with IT regulations such as HIPAA. Jay is the author of three books, “How Healthcare Data Privacy Is Almost Dead…and What Can Be Done to Revive It! (2017), "The Definitive Guide to Complying with the HIPAA/HITECH Privacy and Security Rules" (2012), and "The Executive MBA in Information Security" (2009), and has a wide range of experience in computer networks, vulnerability and penetration testing, security, compliance, and risk assessment.
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    Additionally, registrants will receive a free copy of Semafone's newly released Navigating the Challenging Regulatory Landscape in Your Contact Center.

    Reserve your space now!
  • It’s Not Just Your IT: Why People & Process Matter for PCI DSS Compliance Recorded: Mar 29 2018 48 mins
    David Scheidemantel, Solutions Consultant, Semafone
    PCI DSS compliance and data security is a perennial challenge for any organization, especially for those operating contact centers. With potentially hundreds of PCI controls to keep track of, it's easy for things to get lost in the mix.

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  • How to Descope Your Entire Contact Center for PCI DSS Compliance Recorded: Mar 8 2018 6 mins
    Semafone
    Any company that takes payments over the phone must comply with the requirements of the Payment Card Industry Data Security Standards (PCI DSS), and all the costs and headaches that come with it.

    Learn about how to achieve PCI DSS compliance for your entire contact centre, and how to reduce the amount of applicable PCI DSS controls in your business infrastructure.
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  • PCI DSS for Contact Centers: Perils & Pitfalls of Pause & Resume Call Recording Recorded: Dec 12 2017 55 mins
    Daniel Doherty, Founder, Viziulo; Bill Franklin, QSA at Coalfire Systems; David Scheidemantel, Solutions Consultant, Semafone
    Companies today must navigate a minefield of compliance and regulatory challenges, especially in highly regulated industries where call recording in contact centers is standard, if not a mandated requirement. At the same time, standards like the PCI DSS uphold that no Sensitive Authentication Data (SAD) from payment cards may be recorded at any time, creating a conundrum for companies trying to maintain full call recordings.

    Although Pause & Resume call recording methods have become a widely used contact center practice, it does not necessarily deliver guaranteed or robust PCI DSS compliance. In fact, these solutions often cause more problems than they solve – and these flaws can result in systemic governance failures.

    Watch this informative webinar featuring some of the leading experts in the financial services and payments security spaces where we'll cover:

    - How to juggle multiple industry and payment security regulations
    - Why techniques like Pause & Resume call recording don't fully meet compliance standards
    - Alternative solutions to keep payment data completely out of the contact center

    Additionally, you'll learn how to increase customer service and satisfaction, while reducing reducing the associated costs of PCI DSS compliance.
  • PCI DSS Compliance & Your Call Center: The Do's and Don'ts of Scope Reduction Recorded: Nov 15 2017 60 mins
    Joe Meyer, Director of Risk Management Practices, NCC & David Scheidemantel, Solutions Consultant, Semafone
    With cyberattacks happening with greater frequency every year, and the average cost of a data breach at $4 million in 2016 according to the Ponemon Institute, it has never been more important to ensure your organization is following security best practices to prevent a breach of its own.

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    - Ways to reduce the time and cost of achieving PCI compliance
    - How to protect your organization against payment fraud and the associated reputational risk

    Additionally, you'll learn how to eliminate the need for customer cardholder data to be handled by your contact center agents or held in your contact center infrastructure, while improving customer service and satisfaction.
Securing Data, Protecting Reputations
Semafone enables simple, fast, cost-effective PCI DSS compliance and data security for your contact center.

Taking payments over the phone is essential for many organizations. Customers need to know they can trust you with their sensitive personal information.

Semafone's signature solution Cardprotect makes it easy to tackle payment and data security issues in the contact center – without compromising on customer experience.

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  • Title: GDPR Compliance for Contact Centers: Using PCI DSS as a Proven Framework
  • Live at: Sep 20 2018 6:00 pm
  • Presented by: Jay Trinckes, Principal Security Consultant for Risk Management & Governance, NCC; Aaron Lumnah, Semafone
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