Curing the PCI DSS Headache for Contact Centers with Sutter Health and Genesys

Presented by

Alicia Gee, Dir., Unified Communications & Steve Chambers, GM,VP PAS, Sutter Health; Alan Watson, Head of Presales, Semafone

About this talk

Healthcare call and contact centers face some tough challenges when it comes to data security. In fact, healthcare data breaches are reported at a rate of more than one per day in the US alone, exposing patients’ personally identifiable information (PII)—from medical records to payment card data and beyond—to the wrong people. Earlier this year, IBM published their 2018 Cost of a Data Breach Report, which stated that, for the 8th year in a row, healthcare organizations had the highest costs associated with data breaches—$408 per lost or stolen record. That’s nearly three times higher than the cross-industry average of $148. These challenges are not unique to the healthcare sector. All call and contact centers face similar obstacles and need to consider if their Payment Card Industry Data Security Standard (PCI DSS) compliance strategy is sound. Join Genesys, Semafone and Sutter Physician Services (SPS) in this webinar to learn how SPS: • Overcame IVR frustration, improved customer service and reduced abandoned call rates • Increased customer data security—no need to verbalize card data • De-scoped for PCI DSS Reserve your space now.

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Semafone enables simple, fast, cost-effective PCI DSS compliance and data security for your contact center. Taking payments over the phone is essential for many organizations. Customers need to know they can trust you with their sensitive personal information. Semafone's signature solution Cardprotect makes it easy to tackle payment and data security issues in the contact center – without compromising on customer experience.