Breaking Down the PCI SSC’s New Guidance for Protecting Telephone-Based Payments

Presented by

Wayne Murphy, Sec-1 Ltd.; Ben Rafferty, Semafone

About this talk

Over the last seven years, the technologies used by call and contact centers to communicate with customers and complete card transactions have changed drastically. Networking methodologies like VoIP have since become widely adopted, while the number of applications organizations employ to process customer information has risen dramatically. For this reason, the PCI SSC recently released their highly anticipated updated “Guidance for Protecting Telephone-Based Card Payments” for the first time since 2011, offering several much-needed clarifications for organizations looking to achieve PCI DSS compliance inside their contact centers. Join Semafone and Sec-1 Ltd. for this insightful webinar into the most pertinent changes, featuring two of the members of the PCI SSC’s Special Interest Group – Ben Rafferty, Chief Innovation Officer at Semafone, and Wayne Murphy, Senior Security Consultant at Sec-1 Ltd. We’ll cover the following: • How to avoid scope-creep inside the contact center during PCI DSS compliance • How Pause and Resume call recording solutions create more problems than they solve • How most 3rd party services are now in scope for PCI DSS compliance • How devices that control SIP Redirection are now also in scope

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Semafone enables simple, fast, cost-effective PCI DSS compliance and data security for your contact center. Taking payments over the phone is essential for many organizations. Customers need to know they can trust you with their sensitive personal information. Semafone's signature solution Cardprotect makes it easy to tackle payment and data security issues in the contact center – without compromising on customer experience.