New PCI DSS Guidance: Highlighting the Deficiencies of Pause-and-Resume

Presented by

Simon Turner, BT; Ben Rafferty, Semafone

About this talk

With the recent release of the PCI SSC's updated guidelines for protecting telephone-based card payments, it has never been clearer that attaining PCI DSS compliance inside the contact center is a complex and onerous task for any organization. For the first time in seven years, the Council has clarified many previously misinterpreted controls required for in PCI DSS compliance, resulting in increased scope (and all its associated risks) for many contact centers One major clarification the guidance makes is targeting pause-and-resume call recording solutions and the potential for cardholder data to make its way onto recordings, thus breaching compliance. Join Semafone and BT for an insightful webinar where we’ll cover the following: - The deficiencies of Pause-and-Resume call recording solutions for PCI DSS compliance - The additional onerous controls QSAs will mandate for organizations using this technology - A better way to secure your contact center and keep cardholder data off call recordings Register now to reserve your space!

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Semafone enables simple, fast, cost-effective PCI DSS compliance and data security for your contact center. Taking payments over the phone is essential for many organizations. Customers need to know they can trust you with their sensitive personal information. Semafone's signature solution Cardprotect makes it easy to tackle payment and data security issues in the contact center – without compromising on customer experience.