Thomas Chisena, Associate, Foley & Lardner LLP, Aaron Lumnah, Senior Manager, Demand Generatio, Semafone
Contact centers are the beating heart of organizations, serving as the frontline for customer communications and processing mountains of consumer data. However, with the passing of the California Consumer Privacy Act, new scrutiny will be placed onto the data security procedures of organizations processing the data of California citizens, presenting difficulties, as well as opportunities, for contact centers.
Is your contact center prepared to comply with the CCPA? In this webinar, Semafone will be joined by data privacy expert, Thomas Chisena from Foley & Lardner LLP, where we’ll lay out a blueprint for contact centers to lead their organization’s compliance efforts, based on best practices for existing privacy legislation such as the GDPR and PCI DSS.
We’ll cover the following:
•The main provisions in the CCPA, what they mean, and how they apply to your company
•Proposed amendments to the legislation that you need to pay attention to
•An action plan of data security best practices to help your contact center comply
Thomas Chisena, Associate, Foley & Lardner LLP
Thomas Chisena is an associate with Foley & Lardner LLP, where he advises on all matters involving intellectual property and technology transactions, including licensing, procurement, outsourcing, and other technology law issues affecting companies of all sizes. He also advises on cybersecurity and privacy issues affecting all industries, including state, federal, and international laws and regulations. Prior to joining Foley, Mr. Chisena was an associate at an AmLaw 100 Boston-based law firm, where he focused his practice in the areas of intellectual property litigation, technology, and cybersecurity.
Aaron Lumnah, Senior Manager, Demand Generation
Aaron is a member of the Semafone marketing team, where he regularly contributes to the Semafone blog and authors many types of content around payment security, PCI DSS, and GDPR compliance.