The Omnichannel Contact Center: Implementing a Frictionless Payment Experience

Presented by

Cheryl Helm, Helm Communications; Pinar Apay, Worldpay; Mahendra Penumathsa, Unytalk

About this talk

Consumers these days are savvy. They’re also a bit impatient. Constantly connected and with the world in the palm of their hands through their smartphones, they’ve become accustomed to instantaneous feedback to any issue that arises, especially with the businesses they transact with. They use a variety of channels to communicate, whether it’s email, SMS, webchat, social media, or IM, among many others, seamlessly switching from one to the next, and they expect brands to have the same ability. For this reason, organizations must embrace a digital transformation and invest in omnichannel contact center solutions that allow them to communicate and collect payments via any digital channel to keep up with consumer demands. Learn from leading thought leaders in the industry in an exciting panel discussion how to do just that and more, including: - How to embrace an omnichannel communications and payments strategy in your contact center - Best practices for implementing a seamless customer experience between channels - How to overcome common challenges along the way Don’t wait – register now to reserve your spot!

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Semafone enables simple, fast, cost-effective PCI DSS compliance and data security for your contact center. Taking payments over the phone is essential for many organizations. Customers need to know they can trust you with their sensitive personal information. Semafone's signature solution Cardprotect makes it easy to tackle payment and data security issues in the contact center – without compromising on customer experience.