Advanced Integrations for Ansible - ServiceNow

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Presented by

Brad Scalio, Solutions Architect, Red Hat

About this talk

While incident management systems of record are a part of ITIL and Help Desk life, it's not a particularly enjoyable part. The ticket creation and follow-up for a system reboot or routine configuration change often takes up more time than physically logging into the device and performing the actions let alone running a script where it's fully automated. When routine actions turn into complex ones requiring change requests and approvals, the time spent waiting for the process to complete can add risk that automation was meant to solve. In this first part of a series on Advanced Integrations for Ansible you will learn how to integrate the components of Red Hat Ansible Automation Platform with ServiceNow to: Generate a routine incident record Integrate into approval process flows for non-routine change requests Create a closed-loop System of Record for self-healing applications Integrate and extend into ChatOps for self-service IT Provide multiple pathways to consume IT services utilizing the same automation scripts And hopefully make process enjoyable again, if it ever was.

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