Government CX Redefined: Optimizing People, Process, and Technology

Presented by

Red Hat, Government Accountability Office (GAO), City of Dallas, Texas

About this talk

In the modern age, public sector organizations are not only held accountable for being responsible stewards of taxpayer dollars, they’re also tasked with developing and providing services that put customer experience (CX) first. The leaders who execute those missions regularly encounter aging IT infrastructure, limited resources, and insufficient workforce agility. During this TV episode, you’ll learn how IT leaders from public sector organizations and Red Hat leverage these challenges to spur innovation and generate momentum for digital transformation agency-wide. Speakers: Bill Zielinski Chief Information Officer, City of Dallas, Texas, Nick Marinos Managing Director, Information Technology and Cybersecurity Government Accountability Office (GAO) David Egts Chief Technologist, North America Public Sector Red Hat
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