How to Modernize Your Avaya Communications Platform

Presented by

Jean Turgeon, VP and Chief Technologist, Avaya and Bill Haskins, Sr. Analyst and Managing Partner, Wainhouse Research

About this talk

Digitization is fundamentally altering the nature of competition, and customer expectations have elevated due to the personalized, quick service of businesses like Amazon and Netflix. Your ability to meet and exceed expectations can be enabled – or restricted – by the communications tools, services, and infrastructure you provide to your users. However advanced your organization is on the digital transformation journey, there are key questions to establish its readiness to meet customer demands. Are you doing everything you can to meet their needs and expectations? Your Avaya CS1000 and Aura Communications Manager Solutions have provided great communications features and reliability for years— but it’s now time to evolve to the latest in UC and omnichannel customer engagement. Learn about a migration path towards flexible options for transforming your business! In this webinar roundtable discussion, panelists from Carousel, Avaya and Wainhouse Research will discuss their perspectives on: - Real-world benchmarks – market forces and enterprise realities shaping digital transformation - Transformation Opportunities – leveraging advanced applications to deliver a quality customer experience - Digital Strategies – approach to advancing along the transformation continuum

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