Digital Transformation in 2019: 5 Ways to Drive Growth and Customer Experience

Presented by

Terence Fogarty, Contact Center Consultant, Carousel Industries; Robin Gareiss, President and Founder, Nemertes Research

About this talk

With the ability to increase sales, reduce costs, and improve customer satisfaction, it’s no surprise that more than 75% of companies have, or plan to have, a Digital Customer Experience (DCX) strategy. Leveraging collaboration technology can transform how you’re engaging customers and driving organizational innovation. In this interactive webinar Carousel Industries and Nemertes Research explore the top five digital customer experience projects that drive business growth. What you will learn: • Which digital customer experience projects deliver measurable success • How to realize the business value of upgrading or replacing existing communications platforms • Why aligning your approach with your financial model can boost business impact • How to identify the right approach for your business: on-premises, cloud, or hybrid • Why you need to take a closer look at your internal unified communications and collaboration • How to determine if now is the time to upgrade or replace existing communications platforms

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