Name: Digital Transformation in 2019: 5 Ways to Drive Growth and Customer Experience
Start: 2019-02-26T18:00:00Z
End: 2019-02-26T18:01:00.000Z
Location: BrightTALK
Rating: 5

We help you drive innovation in your business through integrated solutions across a wide range of technologies and services.

Discover and Learn More About All Things Cloud, including CRM Center Workflow, Chatbots, AI, and Robotic Process Automation

Join us as Carousel Contact Center Director Paul Berardis discusses some of the most critical technology trends you should be exploring—like, yesterday! 

In this web series, Paul will review why cloud services are dominating the marketplace, discuss single vs. multi-vendor CCaaS approaches, and examine pure cloud versus hybrid cloud configurations. He will also talk about using cloud technology to rapidly meet business objectives, attain predicative IT cost models, and keep up with the pace of change. Finally, he will outline considerations to retain control of your data, ensure security and compliance, and continue to be open to future change.      

Joins us and learn more about:
•Contact Center as a Service (CCaaS) and hybrid approaches 
•CRM centered workflow and data directed routing 
•Cloud speech services, Chatbots, and AI—moving beyond structured data
•Personalizing customer experiences and agent interactions  
•Robotic Process Automation (RPA)—contact center and beyond

Audience: 
Customer Experience Officer, VP/Director of Contact Center Operations or Technology,  etc.

5 Critical Contact Center Technology Trends to Explore Right Now

Join us for another edition of our popular Always On Virtual Series on Thursday, May 9.

In this session, learn about Enforcement and Containment with Segmentation presented by Carousel Industries' Josh King—a 19-year Infrastructure and Security expert with Carousel Industries.

In listening to Josh, attendees will learn what an assembly of the right mix of people, process, and technologies might look like to combat this evolving threat landscape. Additionally, hear about Data Center Next Generation Firewalls, Micro-Segmentation practices, and more.

Join us and learn more about:

• Leveraging an assumption of breach mindset in planning your overall strategy.
• Using intent based segmentation to enforce policy, contain threats, and remediate risk.
• Understanding how infrastructure plays a crucial role in your security strategy and should not be marginalized.
• Navigating available security technologies to help execute on the vision of visibility and control at both the edge and in the data center.

Enforcement and Containment using Segmentation

Join us for another edition of our popular Always On Virtual Series on Thursday, April 4.

In this session, learn about the evolution of Unified Communications as a Service (UCaaS) presented by Carousel Industries' UC Principal Consultant John Vosburg—a 20+ year collaboration expert with past roles at MIT and Cisco, among others.

In listening to John, attendees will learn how interdependencies with existing structures like directories and dial plans can impact a transition to UCaaS. Additionally, hear about administration, monitoring, and security considerations of UCaaS, as well as migration strategies for moving to UCaaS.

Join us and learn more about:
•The evolution of Unified Communications as a Service (UCaaS) 
•The three types of UCaaS
•Any interdependencies of UCaaS and how they might impact a transition to UCaaS
•Tools and security considerations of a UCaaS strategy
•Tactics to elegantly migrate to UCaaS

Unified Communications as a Service (UCaaS)

Join us for an easy to understand overview of SD-WAN.  This is a rapidly changing and high demand area in networking.  John Elliott, Principal Consultant at Carousel, will cover not just the technology, but common use cases and benefits as well as common issues a design considerations.  We will examine new methods to add cloud services and reach SASS providers that SD-WAN affords.

•Review of issues, limitations and costs of existing solutions
•Learn the benefits of SD-WAN
•Defining features of SD-WAN
•New capabilities like cloud that SD-WAN provides
•Overview of the market

SD-WAN and Why it is Taking Over the Industry

You’ve seen the movies, read about it, it’s in our homes, our cars, and our pockets. Lots of companies today are claiming to be “AI first”, are you or should you be, one of them? 

Join Carousel Industries and Principal Consultant, Ryan Carricato to hear thought leadership from the office of the CTO on the latest trends in the industry, and how you can dive into success to find personal and business value with AI. 

In this webinar, you’ll learn:

- The waves Cognitive Technologies
- Reality vs. Sci-Fi
- Narrow vs. Full AI
- Deep Learning, Neural Networks, Machine Learning
- Algorithms, Bots, Natural Language Processing, Robotic Process Automation
- Business AI and strategies for implementation
- Machine Learning solution techniques in the Enterprise

Seeing Value in Artificial Intelligence and Machine Learning

You don't have to look far to find a current news story about ransomware taking down networks in record time, or a data breach involving millions of customer records by a malicious actor who has hid in an environment for months. 
 
In an "Assumption of Breach" world, we accept that it's statistically impossible to keep all the bad guys out. That inevitably at some point, we will receive that phone call or email that says it's happened to our organization. But that doesn’t mean we are powerless against it either. We have the tools and practices to help limit the impact that such an incident can have on our business, we just have to exercise them.

Segmentation is one of those practices that has the ability to significantly impact your overall security posture, but it's impact depends on how well it's implemented. The industry has been using VLANs for segmentation for decades, but they are combat ineffective when it comes to stopping the spread of ransomware and other malicious threats.
 
We need to look at more advanced capabilities like Data Center Next Generation Firewalls, Micro-Segmentation practices, Behavior Analytics, and even Network Access Control (NAC) among others to help us contain, mitigate, and eventually remediate the threats that face us.
 
Join Josh King, Carousel's Director of Security Solutions to discuss what an assembly of the right mix of people, process, and technologies might look like to combat this evolving threat landscape.

Enforcement & Containment with Segmentation

Digitization is fundamentally altering the nature of competition, and customer expectations have elevated due to the personalized, quick service of businesses like Amazon and Netflix. Your ability to meet and exceed expectations can be enabled – or restricted – by the communications tools, services, and infrastructure you provide to your users. However advanced your organization is on the digital transformation journey, there are key questions to establish its readiness to meet customer demands. 

Are you doing everything you can to meet their needs and expectations?

Your Avaya CS1000 and Aura Communications Manager Solutions have provided great communications features and reliability for years— but it’s now time to evolve to the latest in UC and omnichannel customer engagement.

Learn about a migration path towards flexible options for transforming your business!

In this webinar roundtable discussion, panelists from Carousel, Avaya and Wainhouse Research will discuss their perspectives on:

- Real-world benchmarks – market forces and enterprise realities shaping digital transformation
- Transformation Opportunities – leveraging advanced applications to deliver a quality customer experience
- Digital Strategies – approach to advancing along the transformation continuum

How to Modernize Your Avaya Communications Platform

With a wide range of SD-WAN solutions from dozens of vendors, how do you determine what’s best for your business?

With the adoption of cloud, and support for rich media applications and mobile users, network managers are moving towards a software-defined approach to evolve their WAN, but selecting the right vendor and consumption model can be overwhelming. 

This webinar provides a decision framework for developing your strategy and making the right choices for your business.

In this webinar, you will learn:

• The specific capabilities SD-WAN solutions should be delivering
• MPLS vs SD-WAN and the pros and cons of each
• How to navigate the SD-WAN vendor landscape
• The predominant SD-WAN consumption models, and the benefits and pitfalls of each

Developing an effective Software-Defined-WAN Strategy for your business

While traditional video conference rooms remain an anchor in most organizations, today’s accessible video technology means any space can be turned into a video collaboration space.  In fact, With the growth in remote workers, the need for collaborative meeting spaces is on the rise to connect on and offsite workforces.
Regardless of what solutions you are using today — Polycom, Microsoft, WebEx or GoToMeeting, to keep up with the demands of the modern workforce, you should be able to easily integrate legacy functionality with new capabilities.

During this webinar, collaboration technology experts from Carousel and Polycom will discuss how you can: 

• Maximize capabilities within multi-vendor platforms for investment protection
• Design collaborative workspaces with high quality audio, HD content and business-class video
• Drive adoption with easy to use technology that doesn’t scare people away

Creating Collaborative Huddle Rooms—How to Select the Right Tools and Technology

With the ability to increase sales, reduce costs, and improve customer satisfaction, it’s no surprise that more than 75% of companies have, or plan to have, a Digital Customer Experience (DCX) strategy. Leveraging collaboration technology can transform how you’re engaging customers and driving organizational innovation.

In this interactive webinar Carousel Industries and Nemertes Research explore the top five digital customer experience projects that drive business growth. 

What you will learn:

• Which digital customer experience projects deliver measurable success 
• How to realize the business value of upgrading or replacing existing communications platforms
• Why aligning your approach with your financial model can boost business impact
• How to identify the right approach for your business: on-premises, cloud, or hybrid
• Why you need to take a closer look at your internal unified communications and collaboration 
• How to determine if now is the time to upgrade or replace existing communications platforms

Digital Transformation in 2019: 5 Ways to Drive Growth and Customer Experience

Customer Engagement

Customer Experience

Collaboration

Unified Communications

Digital Transformation

Collaboration Tools

Collaborative Business

Digital Strategy

Hybrid Cloud

On Premise

Are you an IT service management professional interested in developing your knowledge and improving your job performance? Join the IT service management community to access the latest updates from industry experts. Learn and share insights related to IT service management (ITSM) including topics such as the service desk, service catalog, problem and incident management, ITIL v4 and more. Engage with industry experts on current best practices and participate in active discussions that address the needs and challenges of the ITSM community.

IT Service Management

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IT Security

Unified communications improve collaboration and increase productivity among employees through technologies such as VoIP, instant messaging and social media. Join this community to learn how to benefit from the full value of unified communications and collaboration technologies.

Collaboration and UC

Network infrastructure professionals understand that a reliable and secure infrastructure is crucial to enabling business execution. Join the network infrastructure community to interact with thousands of IT professionals. Browse hundreds of on-demand and live webinars and videos to learn about the latest trends in network computing, SDN, WAN optimization and more.

Network Infrastructure

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Digital Transformation in 2019: 5 Ways to Drive Growth and Customer Experience

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