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IT Service Transformation: How to Make Work Flow Across the Enterprise

We want you to be a part of the 2018 IT service transformation virtual event!

Join us for the live event to learn how IT teams are modernizing IT service management, automating key processes across their organizations, and breaking down silos that stand in the way of progress.

Can’t make the webcast? Register anyway and we will send you the on-demand recording.
Recorded Dec 10 2018 59 mins
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Presented by
Mike Johnson, Ryan Mulvaney, Mike Bollman, Pulin Bhatt
Presentation preview: IT Service Transformation: How to Make Work Flow Across the Enterprise

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  • IT Service Transformation: How to Make Work Flow Across the Enterprise Recorded: Dec 10 2018 59 mins
    Mike Johnson, Ryan Mulvaney, Mike Bollman, Pulin Bhatt
    We want you to be a part of the 2018 IT service transformation virtual event!

    Join us for the live event to learn how IT teams are modernizing IT service management, automating key processes across their organizations, and breaking down silos that stand in the way of progress.

    Can’t make the webcast? Register anyway and we will send you the on-demand recording.
  • Enterprise Service Management: A Look at the Forrester Wave with Charles Betz Recorded: Dec 6 2018 56 mins
    Charles Betz, Principal Analyst, Forrester
    Enterprise service management solutions have expanded service thinking beyond IT. Vendor solutions enable organizations to broadly apply service management practices to the rest of the business, uncovering new value and improving service experiences across IT and non-IT business units. Forrester Research recently completed the first comprehensive survey covering 13 major ESM vendors.

    In this webinar we will discuss:

    - The relationship between enterprise service management and business process management.
    - The link between employee happiness, customer experience, and financial performance
    - The conceptual architecture of enterprise service management
    - What we at Forrester learnt from the ESM Wave research.
    - The relationship between DevOps and ESM.

    Join Charles Betz, Principal Analyst with Forrester, for an inside look at the latest Forrester Wave: Enterprise Service Management.
  • New to ITIL, ITSM, and Lean? Don’t Make the Same Mistakes We Did! Recorded: Dec 3 2018 57 mins
    George Spalding, Pink Elephant and Chuck Darst Cherwell Software
    One thing that we are 100% sure of is that there is a not a prescriptive approach to implementing ITIL. In fact, the first lesson is...never “implement ITIL.” Each organisation is unique and must consider its individual pain points before getting started.

    Join George Spalding from Pink Elephant for a live discussion that includes a pragmatic approach to ITIL, ITSM, and Lean.
  • 7 Deadly Sins of ITIL Implementations Recorded: Oct 11 2018 59 mins
    Tracy Barnes, STRITCO and Chuck Darst, Cherwell Software
    From daily operations through to growth and change, IT is responsible for supporting your business. This puts IT at the heart of the organisation, but it also puts pressure on your IT team to achieve, whilst maintaining and integrating best practices that support agility and stability.

    ITIL, the most popular IT best practice framework, can provide this stable platform, whilst enabling speed and efficiency. But beware of the pitfalls – being over-ambitious, inflexible or complacent can lead to problems and poor performance. This webinar, 7 Deadly Sins of ITIL implementation, explains how you can get the best out of ITIL, whilst remaining competitive and agile.

    Guest Speaker:
    Tracy Barnes, STRITCO

    About Tracy: Tracy was the project manager for the successful ISO/IEC 20000-1:2005 certification at the Florida Department of Revenue. The first state government agency to be certified in the United States. Tracy has achieved the following certifications: ITIL Expert, PMP, Executive Consultant/Manager in ITSM according to ISO/IEC 20000, Six Sigma Green Belt, Internal Audit Certificate in ITSM according to ISO/IEC 20000-1:2011, and is a Certified Public Manager.
  • Cherwell Customer Success story - Arriva Recorded: Jul 23 2018 4 mins
    Cherwell and Arriva
    Alan Sherwen, Director of IT Services at Arriva, talks about the company’s major IT transformation project to centralise its IT department and service desk team. The Cherwell IT Service Management platform has enabled Arriva to unlock several powerful business advantages and over 20% of requests now come through the newly created customer portal. Alan also explains how he has achieved centralised processes and united service teams, as well as very effective KPI and reporting systems.
  • 5 Things To Consider: Ensuring Your ITSM Tool Supports Digital Transformation Recorded: Jul 17 2018 64 mins
    Stephen Mann, Principal Analyst, ITSM.tools and Chuck Darst, Product Marketing, Cherwell Software
    At the top of every CIO’s agenda: Digital Transformation. That’s a massive undertaking, so why not start with the essentials - ensure your ITSM tool supports today’s most modern requirements. Think of it as enterprise service management through a digital transformation lens. Join Stephen Mann as he shares 5 ways your ITSM tool must support digital transformation.

    Stephen is Principal and Content Director at the ITSM-focused industry analyst firm ITSM.tools. He is also an independent IT and IT service management marketing content creator, an Associate Analyst at IT industry analyst firm Ovum, and a frequent blogger, writer, and presenter on the challenges and opportunities for IT service management professionals.
  • Der IT Brennpunkt: GDPR/DSGVO Recorded: Jun 20 2018 43 mins
    Oliver Stöeckl - Solution Strategist
    Datenschutz und -absicherung sind für Ihre Organisation von entscheidender Bedeutung und keine Verordnung hat weltweit weiter reichende Anforderungen als die DSGVO. Cherwell ISMS bietet eine einfache Möglichkeit, die DSGVO-Artikel Ihren Sicherheitskontrollen zuzuordnen. Darüber hinaus können Sie mit dem Incident Management die Meldefrist von 72 Stunden einhalten und die betroffenen Personen kontaktieren. Schließlich können Sie unser Self-Service-Portal erweitern, um EU-Bürgern eine einfache Möglichkeit zu bieten, Anfragen in Bezug auf Datenzugriff, Berichtigung, Löschung und Portabilität zu erstellen und zu verfolgen.
  • So liefern Sie transformatorische Geschäftsprojekte mithilfe des Projektportfoli Recorded: May 30 2018 24 mins
    Oliver Stöeckl - Software Senior Solution Consultant
    Angesichts der immer schneller voranschreitenden digitalen Transformation steht Ihr IT-Team mehr denn je unter Druck, neue Initiativen zu ergreifen. Aber wie priorisieren und führen Sie Transformationsprojekte mit eingeschränkter Transparenz in Bezug auf Kosten, Nachfrage, verfügbare Ressourcen und Geschäftsauswirkungen durch?
    In diesem Webinar erfahren Sie, wie Sie mit der neuen PPM-Lösung von Cherwell Ihre Unternehmensziele durch eine verbesserte Projektpriorisierung, bessere Planung und fortlaufende Transparenz erreichen.
    Wir demonstrieren Ihnen wichtige Funktionen, mit denen Sie:
    •Priorisieren Sie alle Ideen und Projektanfragen durch eine Bewertungsmatrix
    •Visualisieren Sie den Status und die Gesundheit von Projekten in Ihren Portfolios
    •Sehen Sie sich auf einen Blick den Status einzelner Projekte an und erfahren Sie mehr über bestimmte Projektdetails
    •Bewerten Sie die Ressourcenkapazität und Verfügbarkeit für Ihre Projekte
  • Effizientes Informationssicherheitsmanagement (ISMS) mit Cherwell Recorded: Apr 11 2018 57 mins
    Patrick Schweichler, Implementation Specialist, DextraData GmbH
    Im Zusammenhang mit der ab 25. Mai 2018 gültigen EU Datenschutzgrundverordnung (DSVGO) ergeben sich für Unternehmen neue Compliance-Verpflichtungen. So müssen sie u.a. die Sicherheit personenbezogener Daten durch ein Informationssicherheitskonzept garantieren.

    Patrick Schweichler, Implementation Specialist bei DextraData, zeigt Ihnen in unserem exklusiven Webcast, wie Unternehmen von Cherwell mergeable Apps und einem kostengünstigen, effizienten und gesetzeskonformen Informationssicherheitsmanagement profitieren. Mit mApps von Cherwell können Sie der Wirksamkeit der EU-Datenschutzgrundverordnung (DSGVO) gelassen entgegensehen.

    Der Webcast richtet sich insbesondere an IT-Service Verantwortliche, Service Manager, Operations-Verantwortliche und Datenschutzbeauftragte, die sich mit dem Thema Informationssicherheitsmanagement beschäftigen.

    Agenda

    Lernen Sie die Vorteile der Cherwell mergeable Applications kennen
    Übersichtlich und komfortabel: Die ISMS mApp im Detail
    Live Demo
    Wrap Up
    Q & A
  • Adapting your Business for the Digital Future Recorded: Mar 23 2018 1 min
    Cherwell EMEA Conference
    No matter what challenges you’re facing in your business — whether you’re not sure how to demonstrate business value, you're under pressure to optimise costs, or you're struggling to keep pace with change — you can expect to find the guidance you need at the Cherwell EMEA Conference.

    To reserve your place and join us 17th and 18th April in Reading, please email CEC2018@cherwell.com
Powerful & Intuitive Software for IT Service Management—and Beyond
Cherwell delivers IT service management, workforce and business enablement solutions that allow IT to become a true partner to the business. Built on a modern, metadata architecture, the Cherwell platform enables IT teams to rapidly build, configure or merge new ITSM or business functionality—without touching a single line of code or living in fear of the next upgrade. Because of Cherwell’s focus on delivering a solution that is easy to configure, customize, and use, IT organizations extend Cherwell to solve a wide range of IT and business problems. With an unwavering commitment to putting customers first and being easy to do business with, Cherwell enjoys 98%+ customer satisfaction rating. Learn more at www.cherwell.com.

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  • Title: IT Service Transformation: How to Make Work Flow Across the Enterprise
  • Live at: Dec 10 2018 10:00 am
  • Presented by: Mike Johnson, Ryan Mulvaney, Mike Bollman, Pulin Bhatt
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