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Support your service delivery with the power of knowledge

Today, everything is about service. Whether internal or external services, you need to deliver more, faster and higher quality than ever before. The bottleneck in your service delivery is a lack of automation, a poor self-service experience and no transparency in your processes. In addition to a world class, process driven service automation platform, you can deliver a world class experience with the power of knowledge management.
Can you imagine how effective your service delivery to your organization and your customers could be if you enable the power of knowledge to everybody who needs it, at the time they need it? Empower your service delivery by combining service automation with a relevant knowledge base.
Recorded Mar 6 2019 45 mins
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Presented by
Heléne Källgården; Pierre de Gentile
Presentation preview: Support your service delivery with the power of knowledge

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  • Increase Automation to Improve Cloud-driven Innovation and Oversight Mar 18 2020 3:00 pm UTC 45 mins
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    - 15 minute demonstration of a cloud services automation solution from Cherwell
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  • How to Create a Self-Service Portal that Revolutionizes the Employee Experience Mar 12 2020 3:00 pm UTC 45 mins
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    • Automates and streamlines the request and fulfillment process
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  • ITSM 2020: Top 5 Predictions to Guide Your Service Desk Strategy Feb 27 2020 4:30 pm UTC 61 mins
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    This webinar will explore:
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    •Common barriers to embracing emerging trends and the opportunities they present
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  • [Panel] How ITSM Can Drive and Deliver Digital Transformation Recorded: Feb 4 2020 49 mins
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    Join this panel of ITSM experts as they debate and discuss:

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    Panelists:
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    Matt Klassen, Vice President, Product Marketing, Cherwell
    Muddu Sudhakar, CEO, Aisera
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    •The importance of back-office digital transformation in enabling your organisation’s new products and improved customer engagement

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    Pierre-André Aeschlimann, Solution / Sales Strategist & Evangelist, Cherwell Software
    From the first Unix script 50 years ago, to today's AI-assisted robotic process automation (RPA), the choices for automation in ITSM are numerous.

    Join this session to hear Pierre-André Aeschlimann consider the strategic and technological opportunities of automation, and how it can help you support your employee or customer service experiences.
  • Designing Dashboards for IT Operational Excellence Recorded: Dec 9 2019 47 mins
    Steve Parker, Solutions Strategist, Cherwell
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    Speakers:
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    Pierre-André Aeschlimann - Solution / Sales Strategist & Evangelist, Cherwell Software
    Moderated by Harriet Jamieson, Global Content Manager, BrightTALK
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    Matt Klassen, VP of Product Marketing, Cherwell Software, Pasi Nikkanen, CPO, HappySignals
    As digital transformation continues to drive the enterprise agenda into 2020, a seismic shift is occurring within IT and the service desk. Whereas IT initiatives once focused primarily on maximizing IT operational efficiency and throughput, the modern IT department is now charged with a new mandate: elevating employee experience and productivity through their engagement with service and support channels.

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    George Spaulding of Pink Elephant and Matt Klassen of Cherwell Software
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  • Take Your Service Desk to “Eleven” with The Right ITSM Tech Stack Recorded: Jul 16 2019 47 mins
    Adam Thumm, Senior Solutions Architect at Cherwell and Ayla Anderson, Technology Alliances Manager at Cherwell
    As IT teams come under increasing pressure to deliver services more quickly, effectively, and affordably, the ITSM tech stack must evolve to provide greater efficiency for service desk staff, as well as a better experience for end users. This means the seamless blending of technologies into an integrated ecosystem, and, in many cases, replacement of legacy systems and ineffective tools.

    In this webinar, you’ll learn:
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  • 3 Tips for Maximizing the Business Value of ITIL and ITSM Recorded: Jul 10 2019 64 mins
    George Spaulding of Pink Elephant and Matt Klassen of Cherwell Software
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  • Take the Pain Out of ITSM Tool Selection - 5 Tips to Simplify the Process Recorded: Jun 5 2019 62 mins
    Stephen Mann of ITSM.tools and Matt Klassen, VP of Product Marketing, Cherwell Software
    The IT industry continues to see a high level of IT service management (ITSM) tool churn, along with the associated pain. In order to stop this cycle of tool replacement, and to achieve your goals, your IT team needs to optimize its approach to ITSM tool procurement, delivery, and use—starting with getting the ITSM tool selection process right.

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    •How the service desk plays a key engagement role
  • ITIL 4 is Here! How to Apply Service Value Chain Guidance for Maximum Impact Recorded: Mar 19 2019 59 mins
    Stephen Mann, ITSM Analyst and Matt Klassen, VP of Product Marketing, Cherwell Software
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    •Guidance for applying the ITIL value chain to IT, and the benefits of doing so
    •How the ITIL value chain can be applied to other areas of the business to support enterprise
    service management or digital transformation strategies
Powerful & Intuitive Software for IT Service Management—and Beyond
Cherwell delivers IT service management, workforce and business enablement solutions that allow IT to become a true partner to the business. Built on a modern, metadata architecture, the Cherwell platform enables IT teams to rapidly build, configure or merge new ITSM or business functionality—without touching a single line of code or living in fear of the next upgrade. Because of Cherwell’s focus on delivering a solution that is easy to configure, customize, and use, IT organizations extend Cherwell to solve a wide range of IT and business problems. With an unwavering commitment to putting customers first and being easy to do business with, Cherwell enjoys 98%+ customer satisfaction rating. Learn more at www.cherwell.com.

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  • Title: Support your service delivery with the power of knowledge
  • Live at: Mar 6 2019 9:00 am
  • Presented by: Heléne Källgården; Pierre de Gentile
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