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How to Up Your ITSM Game for Digital Transformation Success

Your organisation’s ITSM capabilities need to play a key role in its digital transformation journey. Not only in delivering and supporting new technology-enabled products and services and enhanced customer engagement, but also because of the important role it can play in delivering the back-office digital transformation required for front-office success.

In this webinar we’ll look at:

•The importance of back-office digital transformation in enabling your organisation’s new products and improved customer engagement

•Which ITSM initiatives to adopt

•Three practical tips on key ITSM improvements for digital transformation success
Recorded Feb 4 2020 49 mins
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Presented by
Stephen Mann, Principal Analyst and Content Director, ITSM.tools. Matt Klassen, Vice President, Product Marketing, Cherwell
Presentation preview: How to Up Your ITSM Game for Digital Transformation Success

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    Not only does automation eliminate manual handoffs, but it enables the delivery of higher-quality services and improves your IT environment. Fundamentally, automation allows your organization to fill in any gaps from the loss of employees.

    And while implementation can be tricky, it’s by no means out of reach. During this webinar, Cherwell Software Product Marketing Director Kari Nelson will delve into analyst information and market data to show the game-changing qualities of automation.

    This webinar explores:
    -Market and customer data demonstrating that automation is a critical need during (and after) the pandemic
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    Not only does automation eliminate manual handoffs, but it enables the delivery of higher-quality services and improves your IT environment. Fundamentally, automation allows your organization to fill in any gaps from the loss of employees.

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    This webinar explores:
    -Market and customer data demonstrating that automation is a critical need during (and after) the pandemic
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    -Examples of automation, including cloud provisioning and workflow automation
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    But there’s a catch: 73 percent of all digital transformation efforts fail. Find out how to prevent that outcome in our two-part series on the challenges and best practices involved in implementing a DPA strategy.

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    -Why organizations often lack a broad, cross-functional perspective on key business processes
    -How system silos and manual processes block DPA initiatives
    -Recommended DPA processes that can have an immediate positive impact on employee experience

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    Phil Bowmaster, Principal Product Marketing Manager
    Through digital process automation (DPA), you can automate tasks and refine workflows. By doing so, you’ll enable a better consumer experience, boost employee engagement, and ultimately increase revenue.

    But there’s a catch: 73 percent of all digital transformation efforts fail. Find out how to prevent that outcome in our two-part series on the challenges and best practices involved in implementing a DPA strategy.

    Part One, on Thursday, October 22, explores the major challenges that organizations face when setting out to define an employee-first strategy:

    Why organizations often lack a broad, cross-functional perspective on key business processes
    How system silos and manual processes block DPA initiatives
    Recommended DPA processes that can have an immediate positive impact on employee experience
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    Agenda:
    - Market and customer data that shows automation is a critical need in the current pandemic
    - Examples of automation such as cloud provisioning and workflow automation
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  • Automation: the Key to Efficiency and Growth in a World of Uncertainty Recorded: Sep 29 2020 37 mins
    Matt Klassen, VP Product Marketing, Cherwell Software
    The pandemic and related recession has forever transformed how we work. Technology from cloud computing, to collaboration and digital service are all in need of more efficiency, speed and agility. Automation is the key to unlock huge value for organizations allowing them to move from surviving to thriving in this world of uncertainty and risk.

    Join us for this webinar where Matt Klassen will unpack this important topic with market data and examples of automation being a huge game changer. He will also make the connection between ITSM, ESM and Automation giving practical tips for IT managers to jump-start their automation journey.

    Agenda:
    - Market and customer data that shows automation is a critical need in the current pandemic
    - Examples of automation such as cloud provisioning and workflow automation
    - Q&A
  • How to Up Your ITSM Game for Digital Transformation Success Recorded: Aug 25 2020 48 mins
    Stephen Mann, Principal Analyst and Content Director, ITSM.tools & Matt Klassen, VP Product Marketing, Cherwell
    Your organisation’s ITSM capabilities need to play a key role in its digital transformation journey. Not only in delivering and supporting new technology-enabled products and services and enhanced customer engagement, but also because of the important role it can play in delivering the back-office digital transformation required for front-office success.

    In this webinar we’ll look at:

    • The importance of back-office digital transformation in enabling your organisation’s new products and improved customer engagement

    • Which ITSM initiatives to adopt

    • Three practical tips on key ITSM improvements for digital transformation success
  • Automation: the Key to Efficiency and Growth in a World of Uncertainty Recorded: Aug 21 2020 38 mins
    Matt Klassen, VP Product Marketing, Cherwell Software
    The pandemic and related recession has forever transformed how we work. Technology from cloud computing, to collaboration and digital service are all in need of more efficiency, speed and agility. Automation is the key to unlock huge value for organizations allowing them to move from surviving to thriving in this world of uncertainty and risk.

    Join us for this webinar where Matt Klassen will unpack this important topic with market data and examples of automation being a huge game changer. He will also make the connection between ITSM, ESM and Automation giving practical tips for IT managers to jump-start their automation journey.

    Agenda:
    - Market and customer data that shows automation is a critical need in the current pandemic
    - Examples of automation such as cloud provisioning and workflow automation
    - Q&A
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Powerful & Intuitive Software for IT Service Management—and Beyond
Cherwell delivers IT service management, workforce and business enablement solutions that allow IT to become a true partner to the business. Built on a modern, metadata architecture, the Cherwell platform enables IT teams to rapidly build, configure or merge new ITSM or business functionality—without touching a single line of code or living in fear of the next upgrade. Because of Cherwell’s focus on delivering a solution that is easy to configure, customize, and use, IT organizations extend Cherwell to solve a wide range of IT and business problems. With an unwavering commitment to putting customers first and being easy to do business with, Cherwell enjoys 98%+ customer satisfaction rating. Learn more at www.cherwell.com.

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  • Title: How to Up Your ITSM Game for Digital Transformation Success
  • Live at: Feb 4 2020 3:00 pm
  • Presented by: Stephen Mann, Principal Analyst and Content Director, ITSM.tools. Matt Klassen, Vice President, Product Marketing, Cherwell
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