ITSM In the Era of Remote Work

The concept of a configuration management database (CMDB) has been around for a long time and gained popularity in the mid-2000’s when ITSM vendors started to pitch their take on what a CMDB was. The CMDB remains important but many organizations have tried and failed. Others have had success after expending considerable effort and money.

Now more than ever the CMDB is critically important, with many organizations dealing with a hybrid environment of cloud (AWS, Azure) and on-premise. Tracking this is becoming more complex and more challenging.

When CMDB’s fail, what is it that makes them unsuccessful?

This webinar looks at:
- The various reasons a CMDB fails and what to look-out for.
- What your CMDB plan should look like and set realistic expectations.

No CMDB is 100% successful first time, but through continuous improvement you can achieve value within your organization.

Remember, not all vendors—and not all features—are created equally. By conducting strategic vendor research and understanding what life looks like after ITSM implementation, you’ll be able to activate the right solution—one that optimizes your service environment now and in the future.

It’s time to make a change to your ITSM solution and workflows. The big question, though: What and How?

This webinar will help you make sense of the seemingly endless ITSM capabilities out there—what you need, what you don’t, and how to effectively and efficiently compare options so you can choose the right solution for your business.

Key Takeaways
- Your right-now service management use cases
- The service management landscape so you can decipher what’s new, what’s next, and what you need
- Overcoming the fear of switching vendors—because, overwhelmingly, these sweeping changes drive satisfaction
- Visualizing where you and your business want to be in the next one to three years, so you can be future-looking in your evaluations
- Vendor research and short-listing the right picks

This webinar is part 2 of 4 in the Champions Guide Series - How to Build a Business Case for Your IT Project.

Often organisations talk about Enterprise Service Management (ESM) but what they are talking about - or want - are just the ITIL processes, which really falls under the realm of IT Service Management (ITSM). People talk about Enterprise Service Management as their vision, the “art of the possible”, and start in the context of IT Service Management.

Transitioning into Enterprise Service Management can lead to mis-steps and brings numerous challenges.

This webinar looks at:
- The different ways to get to Enterprise Service Management
- The challenges with these methods
- How you can simplify the journey through common data structures, workflow, automation, and common service management practices.

The concept of Enterprise Service Management takes you on the journey out of IT, to now servicing HR, Facilities, Legal, Marketing, Finance - what Line of Business in your organisation doesn't need modernisation, improved workflow, and analytics?

While the practical benefits of an enterprise service management (ESM) capabilities will become clear throughout this entire webinar series, the economic impact is sometimes more difficult to grasp.

Based on analyst research and best practices applied to a representative customer sample, we will explain the tangible financial benefits of a true end-to-end, no-code, enterprise service management approach.

In other words, we will look at the direct impact of technical capabilities on key economic benefits such as:

-Increased service provider and user productivity
-Quicker resolutions
-Less cases, requests, or incidents
-More automated processes
-Faster time to market and innovation
-Lower total cost of ownership (TCO)
-More satisfied users
-Higher Net Promoter Score (NPS)

Making traditional IT Service Management and DevOps work well together doesn’t have to be a tradeoff. You need a faster and simpler process that leverages the benefits of Agile while ensuring the stability and reliability of traditional ITSM – all while reducing costs and complexity.

Learn how Cherwell enables you to develop and implement a true end-to end solution to unite all the disparate tools that make up the DevOps Value Stream.

This webinar explores:
-Unites DevOps, ITSM, and ITOM capability in a single platform to provide true Value Stream Management capability
-Insights and controls for your DevOps infrastructure, along with platform-driven omni-channel access to enable the best possible user experience
-End-to-end no-code workflow automation and integration to drive PPM, DevOps, ITOM, and ITSM processes
-Bi-directional synchronization between your service management platform and the full ecosystem of DevOps tools

Making traditional IT Service Management and DevOps work well together doesn’t have to be a tradeoff. You need a faster and simpler process that leverages the benefits of Agile while ensuring the stability and reliability of traditional ITSM – all while reducing costs and complexity.

Learn how Cherwell enables you to develop and implement a true end-to end solution to unite all the disparate tools that make up the DevOps Value Stream.

This webinar explores:
-Unites DevOps, ITSM, and ITOM capability in a single platform to provide true Value Stream Management capability
-Insights and controls for your DevOps infrastructure, along with platform-driven omni-channel access to enable the best possible user experience
-End-to-end no-code workflow automation and integration to drive PPM, DevOps, ITOM, and ITSM processes
-Bi-directional synchronization between your service management platform and the full ecosystem of DevOps tools

Customer satisfaction is key, no matter the industry or vertical of your organization. However, customer expectations might have outpaced your organization’s technology environment. Customers want help anywhere, anytime—they want issues to be fixed rapidly and to stay informed on progress, as well as finding answers by themselves.

Beyond providing a seamless customer engagement, organizations should also consider an integrated approach to customer service by tying in the departments related to providing services. Only an integrated end-to-end approach encompassing engagement, service operations, and even eventual field services will allow organizations to remain efficient and competitive.

In this webinar we’ll explore:

-How to offer omni-channel self-service customer engagement
-How to enable integrated, automated, and collaborative service operations ranging from customer case resolution to field service dispatching
-How to become proactive and resolve issues before customers even know about them

IT departments have already benefited from the power of service management workflows. Don’t limit that impact to a single department. By introducing service management principles to human resources, you will boost the employee experience and productivity.

This will allow your HR departments to streamline and automate many processes such as employee on/off-boarding, case and request management, employee document management, and many other administrative tasks.

In this webinar we’ll explore:

-Share the benefits of human resources service management (HRSM) throughout the entire employee journey
-Show how providing omni-channel self service capabilities improves employee satisfaction and HR productivity
-Demonstrate common HR workflows such as onboarding, case and request management, document administration and more

The goal: Ensure you have the right ITSM solution in place—because when you do your organization reaps IT, financial, and other business benefits that come from just-right workflows and technologies.

Your ITSM solution is central to your service culture and your business as a whole. But, with the increased demands from a rapidly evolving service environment, the service management framework that’s supported you in the past may not be the solution best suited to drive your business forward.

Instead of sticking with the status quo, it’s critical to take a step back and analyze your existing ITSM solution. In this hands-on webinar, you’ll learn what it takes to conduct a thorough gap analysis and understand if your ITSM is up for the challenge of what comes next—and, if it’s not, what steps you can take to overcome inefficiency and promote superior service, support, and scale.

This webinar explores:
-What you deliver today—and where your service deliverables fall short
-How to assess our IT maturity and your short-term goals for moving ahead
-A gap analysis and determine if the grass really is greener
-The cost of maintaining the status quo—in other words, the cost of doing nothing
-Replacing your existing solution and overcoming the initial hurdles to change

Gartner predicts that through 2022, 80% of organizations adopting cloud services without using a performance-focused approach for dependency mapping will experience a decrease in service quality levels.*

IT teams’ ability to thrive under pressure has been put to the test over the past 9 months. Automation, predictability and productivity are needed more than ever. Cherwell’s AIOps and DDM can help you exceed expectations and become more proactive and accurate IT team.


In this webinar, we will explore:

-Improve productivity and efficiency

-Prevent problems from happening before they start

-Increase overall performance output

-Streamline the customer experience

* Gartner. (October 2020). Predicts 2021: Infrastructure Operations and Cloud Management.

If you’re eager for business transformation, the key is to pair operations management with next-gen service management. This marriage provides deep visibility into operations, allows you to become proactive instead of reactive, and also offers ample cost-saving opportunities.

In this webinar, we’ll explore:

-The importance of resilient operations to enable great efficiency and allow your organization to deepen its maturity level
-How combining ITSM and ITOM enables greater visibility into your operational footprint
-How your organization can move toward a “predict and prevent” strategy, and away from a reactive one
-Cost-savings available through detecting spending on shadow IT, reducing audit risk, and more

Today’s most innovative companies are swapping stringent hierarchical systems and silos in favor of knowledge work and integrated teams. The operating model of the future will develop into a dynamic and agile team that can respond quickly to user needs and adhere to exhaustive testing practices.

Here’s the question: Is your organization ready to make this change?

Tune in for a virtual discussion with a DevOps analyst from Forrester, covering:
- The issues around traditional IT organization models
- How new processes can work in tandem with modern tech operations
- Mission-driven, product-centric operating models you can adopt
- Strategies for transforming your organization’s processes to meet new standards

An expert in mediating hard-to-resolve discussions around incident management, release automation, and chaos engineering, our guest speaker will examine the challenges of older IT modeling. Plus, explore how infrastructure and operations (I&O) professionals can build agile systems that invest in continuous learning and are compatible with modern IT service management.

The concept of a configuration management database (CMDB) has been around for a long time and gained popularity in the mid-2000’s when ITSM vendors started to pitch their take on what a CMDB was. The CMDB remains important but many organisations have tried and failed. Others have had success after expending considerable effort and money.

Now more than ever the CMDB is critically important, with many organisations dealing with a hybrid environment of cloud (AWS, Azure) and on-premise. Tracking this is becoming more complex and more challenging.

When CMDB’s fail, what is it that makes them unsuccessful?

This webinar looks at:
- The various reasons a CMDB fails and what to look-out for.
- What your CMDB plan should look like and set realistic expectations.

No CMDB is 100% successful first time, but through continuous improvement you can achieve value within your organisation.

Hochqualifizierte Programmierer haben ihre Vorzüge, aber wenn es darum geht, schnell - und innerhalb des Budgets Ihrer Organisation - zu innovieren, ist eine bessere Option, die Entwicklung zu demokratisieren. Dies befähigt Ihre Mitarbeiter, treibt die Innovation an und beschleunigt die Markteinführung - drei Faktoren, die für eine erfolgreiche Strategie zur digitalen Transformation entscheidend sind.

Unterstützt durch interessante Kundenbeispielen aus dem realen Leben werden wir uns in diesem Webinar mit folgendem befassen:

-No-Code, Low-Code, und Pro-Code: Was ist der Unterschied (und warum ist er wichtig)
-Ein Blick auf die Möglichkeiten, die eine End-To-End No-Code Plattform bietet
-Eine unmittelbare Demonstration von Cherwells Plattform und wie sie genutzt werden kann, um Portale, Formulare, Dashboards, Widgets oder sogar völlig neue Geschäftsanwendungen zu konfigurieren und zu bauen.

***

Highly skilled programmers have their merits, but when it comes to innovating quickly—and within your organization’s budget—a better option is to democratize development. This empowers your staff, spurs innovation, and accelerates time-to-market—three factors that are key to a successful digital transformation strategy.

Wenn Sie eine geschäftliche Transformation anstreben, ist der Schlüssel dazu, das Operations-Management mit dem Service-Management der nächsten Generation zu verbinden. Diese Verbindung bietet einen tiefen Einblick in die Betriebsabläufe, ermöglicht es Ihnen, proaktiv statt reaktiv zu werden, und bietet zudem zahlreiche Möglichkeiten zur Kosteneinsparung.

In diesem Webinar werden wir uns mit folgendem befassen:

-Die Wichtigkeit belastbarer Betriebsabläufe, um hohe Effizienz zu ermöglichen und Ihrer Organisation die Möglichkeit zu geben, ihren Reifegrad zu steigern
-Wie die Kombination von ITSM und ITOM einen besseren Einblick in Ihren operativen Footprint ermöglicht
-Wie Ihre Organisation von einer reaktiven Strategie zu einer Strategie der "Vorhersage und Prävention" gelangen kann
-Kosteneinsparungen durch erkennen von Shadow-IT-Ausgaben, Reduzierung des Prüfungsrisikos und mehr

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If you’re eager for business transformation, the key is to pair operations management with next-gen service management. This marriage provides deep visibility into operations, allows you to become proactive instead of reactive, and also offers ample cost-saving opportunities.

In this webinar, we’ll explore:

-The importance of resilient operations to enable great efficiency and allow your organization to deepen its maturity level
-How combining ITSM and ITOM enables greater visibility into your operational footprint
-How your organization can move toward a “predict and prevent” strategy, and away from a reactive one
-Cost-savings available through detecting spending on shadow IT, reducing audit risk, and more

Get practical tips for how to implement automation at your organization, along with an examination of why automation has never been more critical.

Prior to the COVID-19 pandemic, automation was essential for digital transformation. But now, as your enterprise continues to adjust, there’s a fresh urgency to implementing automation.

Not only does automation eliminate manual hand-offs, but it enables the delivery of higher-quality services and improves your IT environment. Fundamentally, automation allows your organization to fill in any gaps from the loss of employees.

And while implementation can be tricky, it’s by no means out of reach. During this webinar we'll delve into analyst information and market data to show the game-changing qualities of automation.

This webinar explores:
-Market and customer data demonstrating that automation is a critical need during (and after) the pandemic
-Practical tips that IT managers and directors can use to jump-start their automation journey
-Examples of automation, including cloud provisioning and workflow automation

Enterprise Service Management (ESM) geht über die gemeinsame Nutzung bekannter ITSM-Werkzeuge mit anderen Unternehmensfunktionen im Unternehmen hinaus. ESM ist ein strategischer Ansatz, der Veränderungen bei Menschen, Prozessen und Technologien einbezieht.
Die Reise kann damit beginnen, bestimmte erfolgreiche Methoden aus der Welt des IT-Service-Managements zu replizieren. Sie erfordert jedoch ein umfassenderes Verständnis der jeweiligen Abteilungen, die Dienstleistungen für die Mitarbeiter erbringen sollen.

In diesem Webinar werden wir uns anhand von Kundenbeispielen aus der Praxis mit folgendem befassen:

-Welche grundlegenden Elemente Sie bei der Aufnahme — oder Fortsetzung — Ihrer ESM-Reise beachten sollten.
-Die erforderlichen Funktionen für einen ESM-Plattform-Ansatz
-Welche organisatorischen und technischen Funktionen sich als erfolgreich erwiesen haben

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Enterprise service management (ESM) goes beyond sharing well-known ITSM tooling with other business functions in the enterprise. ESM is a strategic approach that involves people, process, and technology changes. The journey can begin by replicating certain successful practices from the IT service management world, but it requires a more comprehensive understanding of the respective departments expected to provide services for the employees.

The technology buying process can be challenging—securing budget and corralling stakeholders aren’t easy. But if you know it’s time for a new service management solution, don’t let the process stand in the way of progress.

In this webinar, we’ll show you how to become a champion for best-in-class technology. We’ll take you through the steps required in the IT solution-approval process, including:

Benchmark your current service management practice
Identify what you need in an ITSM solution
Gain buy-in by strategically sharing the business impact of a new solution
Activate decision-makers

Highly skilled programmers have their merits, but when it comes to innovating quickly—and within your organization’s budget—a better option is to democratize development. This empowers your staff, spurs innovation, and accelerates time-to-market—three factors that are key to a successful digital transformation strategy.

***

Hochqualifizierte Programmierer haben ihre Vorzüge, aber wenn es darum geht, schnell - und innerhalb des Budgets Ihrer Organisation - zu innovieren, ist eine bessere Option, die Entwicklung zu demokratisieren. Dies befähigt Ihre Mitarbeiter, treibt die Innovation an und beschleunigt die Markteinführung - drei Faktoren, die für eine erfolgreiche Strategie zur digitalen Transformation entscheidend sind.

Unterstützt durch interessante Kundenbeispielen aus dem realen Leben werden wir uns in diesem Webinar mit folgendem befassen:

-No-Code, Low-Code, und Pro-Code: Was ist der Unterschied (und warum ist er wichtig)
-Ein Blick auf die Möglichkeiten, die eine End-To-End No-Code Plattform bietet
-Eine unmittelbare Demonstration von Cherwells Plattform und wie sie genutzt werden kann, um Portale, Formulare, Dashboards, Widgets oder sogar völlig neue Geschäftsanwendungen zu konfigurieren und zu bauen.