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Automation: the Key to Efficiency and Growth in a World of Uncertainty

The pandemic and related recession has forever transformed how we work. Technology from cloud computing, to collaboration and digital service are all in need of more efficiency, speed and agility. Automation is the key to unlock huge value for organizations allowing them to move from surviving to thriving in this world of uncertainty and risk.

Join us for this webinar where Matt Klassen will unpack this important topic with market data and examples of automation being a huge game changer. He will also make the connection between ITSM, ESM and Automation giving practical tips for IT managers to jump-start their automation journey.

Agenda:
- Market and customer data that shows automation is a critical need in the current pandemic
- Examples of automation such as cloud provisioning and workflow automation
- Q&A
Recorded Sep 29 2020 37 mins
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Presented by
Matt Klassen, VP Product Marketing, Cherwell Software
Presentation preview: Automation: the Key to Efficiency and Growth in a World of Uncertainty

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  • Accelerate Innovation and Transformation Through a No-Code Approach Dec 2 2020 11:00 am UTC 50 mins
    Pierre-André Aeschlimann, Global Sales and Solution Strategy
    Highly skilled programmers have their merits, but when it comes to innovating quickly—and within your organization’s budget—a better option is to democratize development. This empowers your staff, spurs innovation, and accelerates time-to-market—three factors that are key to a successful digital transformation strategy.

    Supported by compelling customer examples and real-live demonstrations, this webinar will explore:

    -No-code, low-code, and pro-code: What’s the difference (and why it matters)
    -A look at the possibilities offered by an end-to-end, no-code platform
    -An on-the-spot demonstration of Cherwell’s platform and how it can be used to configure and build portals, forms, dashboards, widgets, or even entirely new business applications.
  • Transform Your Organization with Enterprise Service Management Nov 11 2020 11:00 am UTC 49 mins
    Pierre-André Aeschlimann
    Enterprise service management (ESM) goes beyond sharing well-known ITSM tooling with other business functions in the enterprise. ESM is a strategic approach that involves people, process, and technology changes.

    The journey can begin by replicating certain successful practices from the IT service management world, but it requires a more comprehensive understanding of the respective departments expected to provide services for the employees.

    Supported by real-life customer examples, this on-demand we will explore:

    -What foundational elements to consider as you embark—or continue—on your ESM journey
    -The required capabilities for an ESM platform approach
    -What organizational and technical capabilities have proven to be successful
  • Why an Employee-First Strategy Makes All the Difference Nov 9 2020 11:30 pm UTC 39 mins
    Phil Bowmaster, Principal Product Marketing Manager
    Through digital process automation (DPA), you can automate tasks and refine workflows. By doing so, you’ll enable a better employee experience, boost employee engagement, and ultimately increase revenue.

    But there’s a catch: 73 percent of all digital transformation efforts fail. So how do you prevent that? Find out how this two-part series on the challenges and best practices involved in implementing a DPA strategy.

    Part 1 explores the major challenges that organizations face when setting out to define an employee-first strategy:

    - Why organizations often lack a broad, cross-functional perspective on key business processes
    - How system silos and manual processes block DPA initiatives
    - Recommended processes that can have an immediate positive impact on employee experience
  • Thrive in the Era of Remote Work Recorded: Oct 29 2020 45 mins
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    The largest ever remote work experiment is revealing the opportunities available for organizations that can provide the technological and practical supports required for remote workers. Discover how to ensure that your organization is resilient, and enables productivity and efficiency.
  • The CIO’s Covid-19 Roadmap: IT Innovation, Operations & User Experience in 2020 Recorded: Oct 29 2020 63 mins
    Matt Klassen, VP of Product Marketing, Cherwell Software
    [Note: this topic has been updated as the Covid-19 situation unfolds] With the COVID-19 outbreak forcing tens of millions of workers to adapt to work-from-home scenarios, and no clear end in sight, how do senior IT executives need to adjust their priorities—and 2020 roadmaps—to remain relevant and effective in light of the “new normal?”

    Join us for this webinar where Matt Klassen, VP of Product Marketing at Cherwell, will lay out a new 2020 value roadmap for CIOs based on updated COVID-19 guidance. You will learn:
    -How to keep IT services and support operating efficiently in light of surging demand
    -Practical ways to keep employees productive and engaged while working from home
    -How IT can leverage a low/no-code platform to quickly implement innovative solutions to ensure business continuity
  • Why an Employee-First Strategy Makes All the Difference Recorded: Oct 22 2020 40 mins
    Phil Bowmaster, Principal Product Marketing Manager
    Through digital process automation (DPA), you can automate tasks and refine workflows. By doing so, you’ll enable a better consumer experience, boost employee engagement, and ultimately increase revenue.

    But there’s a catch: 73 percent of all digital transformation efforts fail. Find out how to prevent that outcome in our two-part series on the challenges and best practices involved in implementing a DPA strategy.

    Part One, on Thursday, October 22, explores the major challenges that organizations face when setting out to define an employee-first strategy:

    Why organizations often lack a broad, cross-functional perspective on key business processes
    How system silos and manual processes block DPA initiatives
    Recommended DPA processes that can have an immediate positive impact on employee experience
  • Automation: the Key to Efficiency and Growth in a World of Uncertainty Recorded: Sep 30 2020 37 mins
    Matt Klassen, VP Product Marketing, Cherwell Software
    The pandemic and related recession has forever transformed how we work. Technology from cloud computing, to collaboration and digital service are all in need of more efficiency, speed and agility. Automation is the key to unlock huge value for organizations allowing them to move from surviving to thriving in this world of uncertainty and risk.

    Join us for this webinar where Matt Klassen will unpack this important topic with market data and examples of automation being a huge game changer. He will also make the connection between ITSM, ESM and Automation giving practical tips for IT managers to jump-start their automation journey.

    Agenda:
    - Market and customer data that shows automation is a critical need in the current pandemic
    - Examples of automation such as cloud provisioning and workflow automation
    - Q&A
  • Automation: the Key to Efficiency and Growth in a World of Uncertainty Recorded: Sep 29 2020 37 mins
    Matt Klassen, VP Product Marketing, Cherwell Software
    The pandemic and related recession has forever transformed how we work. Technology from cloud computing, to collaboration and digital service are all in need of more efficiency, speed and agility. Automation is the key to unlock huge value for organizations allowing them to move from surviving to thriving in this world of uncertainty and risk.

    Join us for this webinar where Matt Klassen will unpack this important topic with market data and examples of automation being a huge game changer. He will also make the connection between ITSM, ESM and Automation giving practical tips for IT managers to jump-start their automation journey.

    Agenda:
    - Market and customer data that shows automation is a critical need in the current pandemic
    - Examples of automation such as cloud provisioning and workflow automation
    - Q&A
  • How to Up Your ITSM Game for Digital Transformation Success Recorded: Aug 25 2020 48 mins
    Stephen Mann, Principal Analyst and Content Director, ITSM.tools & Matt Klassen, VP Product Marketing, Cherwell
    Your organisation’s ITSM capabilities need to play a key role in its digital transformation journey. Not only in delivering and supporting new technology-enabled products and services and enhanced customer engagement, but also because of the important role it can play in delivering the back-office digital transformation required for front-office success.

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  • Automation: the Key to Efficiency and Growth in a World of Uncertainty Recorded: Aug 21 2020 38 mins
    Matt Klassen, VP Product Marketing, Cherwell Software
    The pandemic and related recession has forever transformed how we work. Technology from cloud computing, to collaboration and digital service are all in need of more efficiency, speed and agility. Automation is the key to unlock huge value for organizations allowing them to move from surviving to thriving in this world of uncertainty and risk.

    Join us for this webinar where Matt Klassen will unpack this important topic with market data and examples of automation being a huge game changer. He will also make the connection between ITSM, ESM and Automation giving practical tips for IT managers to jump-start their automation journey.

    Agenda:
    - Market and customer data that shows automation is a critical need in the current pandemic
    - Examples of automation such as cloud provisioning and workflow automation
    - Q&A
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    Phil Bowermaster, Product Marketing Manager and Pierre-André Aeschlimann, Solution Strategist & Evangelist
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    Drawing on real-world scenarios, we will explore five critical principles of collaborative service management:
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    • Collaboration is required for every enterprise, not only the geographically dispersed ones
    • Tickets, requests, and cases are better handled by a collaborative agent-to-agent approach
    • It is critical to find out the optimal mix between tiered support and swarming
    • Collaborative approaches applied to all areas of your company from IT to HR, Facilities or any other service management area in your company.
  • How to Increase Automation to Improve Cloud-driven Innovation and Visibility Recorded: Jun 30 2020 36 mins
    Matt Klassen, VP Product Marketing & Aaron Alexander, Solutions Architect
    The cloud is transforming how organizations drive innovation but many are struggling with the balance between providing teams’ full control versus centralizing governance of provisioning and computing costs. Both raise issues and impacts, but what if automation could hold the key to both better experience for teams and better visibility and control?

    Join us for this webinar with Matt Klassen and Aaron Alexander discussing how you can automate cloud services such as provisioning while giving management visibility and control of the cloud environment and costs.
  • The CIO’s Roadmap: IT Innovation, Operations & User Experience in the New Normal Recorded: Jun 24 2020 63 mins
    Matt Klassen, VP of Product Marketing, Cherwell Software
    Join us for this webinar where Matt Klassen, VP of Product Marketing at Cherwell, will lay out a new 2020 value roadmap for CIOs based on the new normal. You will learn:
    - How do senior IT executives need to adjust their priorities—and roadmaps, in light of massive change
    -How to keep IT services and support operating efficiently
    -The Employee Experience Imperative
    -How IT can leverage a low/no-code platform to quickly implement innovative solutions to ensure business continuity
  • [Panel] What Does the Future of ITSM Hold? Recorded: May 13 2020 46 mins
    Claire Agutter - Scopism | Matt Klassen,- Cherwell | Ben Sapp - Numerify | Daniel Breston - Virtual Clarity
    With so much business and technology change surrounding IT Service Management - as well as the impact of COVID-19 - what does the future of ITSM hold?

    Join this expert panel as we take a closer look at the areas in which ITSM is evolving and morphing, as well as those where its roots in people, process and technology are proving to be steadfast supporters in a time of immense upheaval.

    Topics of discussion will include:
    - What are ITSM professionals currently focusing on?
    - Which technological advancements are helping ITSM better meet business demands?
    - How have - or haven’t - ITSM best practices changed?

    - Moderated by Claire Agutter - Director at Scopism
    - Panellists include Matt Klassen,- VP, Product Marketing at Cherwell and Ben Sapp - Insights Solutions Architect at Numerify | Daniel Breston - Consultant and Coach, Virtual Clarity
  • Knowledge is Key to enhance Service Management Experience Recorded: Apr 29 2020 46 mins
    Heléne Källgården, ComAround; Pierre Andre Aeschlimann, Cherwell
    Knowledge is key – we know that. But how to get it and keep it is not always so easy… A good starting point is to know how to simplify and enhance service management experiences across your entire organisation with intelligent knowledge management.

    This webinar will explain how companies combine their Cherwell ITSM and ESM capabilities with Comaround's intelligent Knowledge Management. As a result they have increased their operational efficiency by 25%, achieved 20% faster resolution, reduced case/request/incident volumes by 35%, while also raising user satisfaction by 40%.

    You will learn more about:

    Rich dynamic content
    intelligent search and virtual agent support
    machine translation
    collaborative management
    behaviour or usage tracking
  • Implementing Collaborative Service Management in the Age of Remote Work Recorded: Apr 16 2020 44 mins
    Pierre-André Aeschlimann, Solution Strategist & Evangelist; Phil Bowermaster, Product Marketing Manager
    As organizations come to terms with massive disruption and adoption of new operational models (remote workforce and others), there is a growing need for service management practices that ensure productivity and employee engagement. This webinar will demonstrate how a collaborative approach to service management can drive greater productivity and an improved employee experience. Drawing on real-world scenarios, we will explore five critical principles of collaborative service management:
    • Collaboration requires a cultural mindset, supported by efficient technologies
    • Collaboration is required for every enterprise, not only the geographically dispersed ones
    • Tickets, requests, and cases are better handled by a collaborative agent-to-agent approach
    • It is critical to find out the optimal mix between tiered support and swarming
    • Collaborative approaches work for IT as well as HR, Facilities or any other service management area in your company
  • ITSM In the Era of Remote Work Recorded: Apr 14 2020 62 mins
    Phil Bowermaster, Principal Product Marketing Manager, Cherwell Software
    Tips to Enable Your Virtual Team & Transition Your Workforce

    With the recent transition to remote work, IT leaders are struggling to keep their team's heads above water, while providing the right tools to keep the workforce productive. The key to going beyond treading water is employing self-service, real-time collaboration and automation. When done right, not only does IT gain huge efficiency, but your users will be much more productive and engaged too.

    Join this virtual panel with thought leaders from Cherwell, BeyondTrust, ComAround, and PagerDuty as we discuss the current state of business, where we’re headed and tips to keep IT efficient and employees productive, including:

    * Examples of our customers being innovative and agile during a major disruptive event
    * What processes you should automate first for immediate impact
    * Enabling employees to be their own problem-solvers (self-service)
    * Utilizing real-time collaboration to reduce mean time to respond and resolve incidents and keep employees connected and engaged
    * The right approach to serving remote employees

    Moderated by Phil Bowermaster, Principal Product Marketing Manager, Cherwell Software
    Panelists are Tal Guest, Director of Product Management, BeyondTrust, Bill Pollie, Executive Vice President, ComAround, and Andrew Marshall, Director of Product Marketing, Partner Ecosystem, PagerDuty.
  • CIO Dispatch: The Crucial Role of ITSM in Enabling the Remote Workforce Recorded: Apr 7 2020 53 mins
    Matt Klassen, VP of Product Marketing, Cherwell Software
    Over the last month, we have undergone a fundamental change in the way we work—most notably, the transition of entire workforces from office to home. Yet there are many IT fundamentals that have not really changed—but will undoubtedly be under far greater scrutiny. In fact, some of those foundational processes and technologies will make the difference when it comes to maintaining the productivity of your remote employees. And none are more critical than your IT Service Management processes and tools.

    Join us for this eye-opening webinar that will highlight:

    - Strategies to handle increased call volume
    - Designing self-service for your remote employees
    - Automation tips to drive IT efficiency with a smaller help desk
  • The CIO’s Covid-19 Roadmap: IT Innovation, Operations & User Experience in 2020 Recorded: Mar 26 2020 64 mins
    Matt Klassen, VP of Product Marketing, Cherwell Software
    [Note: this topic has been updated as the Covid-19 situation unfolds] With the COVID-19 outbreak forcing tens of millions of workers to adapt to work-from-home scenarios, and no clear end in sight, how do senior IT executives need to adjust their priorities—and 2020 roadmaps—to remain relevant and effective in light of the “new normal?”

    Join us for this webinar where Matt Klassen, VP of Product Marketing at Cherwell, will lay out a new 2020 value roadmap for CIOs based on updated COVID-19 guidance. You will learn:
    -How to keep IT services and support operating efficiently in light of surging demand
    -Practical ways to keep employees productive and engaged while working from home
    -How IT can leverage a low/no-code platform to quickly implement innovative solutions to ensure business continuity
  • How to Increase Automation to Improve Cloud-driven Innovation and Visibility Recorded: Mar 18 2020 37 mins
    Matt Klassen; Aaron Alexander
    The cloud is transforming how organizations drive innovation, but many IT organisations are struggling with the balance between giving teams full control and centralizing governance of provisioning and computing costs. Both have issues and impacts, but what if automation could hold the key to both better experience for teams and better visibility and control?

    Join us for this webinar where Matt Klassen and Aaron Alexander will discuss how Cherwell can help you automate cloud services such as provisioning while giving management visibility and control of the cloud environment and costs.

    Agenda:
    - 15 minute introduction to key cloud challenges and a proven approach to solve these challenges
    - 15 minute demonstration of a cloud services automation solution from Cherwell
    - Q&A
Powerful & Intuitive Software for IT Service Management—and Beyond
Cherwell delivers IT service management, workforce and business enablement solutions that allow IT to become a true partner to the business. Built on a modern, metadata architecture, the Cherwell platform enables IT teams to rapidly build, configure or merge new ITSM or business functionality—without touching a single line of code or living in fear of the next upgrade. Because of Cherwell’s focus on delivering a solution that is easy to configure, customize, and use, IT organizations extend Cherwell to solve a wide range of IT and business problems. With an unwavering commitment to putting customers first and being easy to do business with, Cherwell enjoys 98%+ customer satisfaction rating. Learn more at www.cherwell.com.

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  • Live at: Sep 29 2020 12:30 am
  • Presented by: Matt Klassen, VP Product Marketing, Cherwell Software
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