Field Service Transformation for the Power & Utilities Industries

Presented by

Jonas Johansson, Principal Solution Architect and Seth Dunn, Industry Development Director, ServiceMax from GE Digital

About this talk

A lot is asked of workers on the front lines of the power and utilities industry. We expect them to keep the lights on, get the lights back on, constantly improve productivity, and drive profitability and customer. But life is not always easy for them. They are typically forced to deal with multiple IT systems, pull data from multiple sources, work with paper-based records, and respond immediately to unplanned outage on top of their existing list of maintenance tasks. That's where ServiceMax comes in. This session covers how ServiceMax is enabling companies in the power and utilities industries to vastly increase productivity and efficiencies.

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We lead the way in field service management. We continue to innovate within the industry and evolve with our customers as their needs change and grow. This drive for innovation is supported by GE Digital, which recognizes the incredible value of field service to the company’s bottom line and provides solutions that complement Predix ServiceMax. The combined power of ServiceMax with solutions such as the Predix IoT platform and APM enable our customers to transform their service from reactive break-fix model to predictive service that minimizes unplanned downtime.