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New Design Principles for Measuring Customer Satisfaction

In this webinar, Jeroen Peters and René Degen, of Comparable B.V. will propose the following:Customer satisfaction surveys is a dead end street, why you may not want to use the NPS score anymore, Customer Satisfaction Score is probably not the most meaningful measurement, new design principles for future customer satisfaction measurements, Using your service engineer as an information source.
Recorded May 16 2018 46 mins
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Presented by
Dr. René Degen, Co-Founder at Comparable and Former Director of Services - Miele and Jeroen Peters, Co-Founder at Comparable
Presentation preview: New Design Principles for Measuring Customer Satisfaction

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Transform your field service delivery
We lead the way in field service management. We continue to innovate within the industry and evolve with our customers as their needs change and grow. This drive for innovation is supported by GE Digital, which recognizes the incredible value of field service to the company’s bottom line and provides solutions that complement Predix ServiceMax. The combined power of ServiceMax with solutions such as the Predix IoT platform and APM enable our customers to transform their service from reactive break-fix model to predictive service that minimizes unplanned downtime.

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  • Title: New Design Principles for Measuring Customer Satisfaction
  • Live at: May 16 2018 2:40 pm
  • Presented by: Dr. René Degen, Co-Founder at Comparable and Former Director of Services - Miele and Jeroen Peters, Co-Founder at Comparable
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