You Talkin' to Me? AI/NLP Conversational Chatbots for Next-Gen Customer Service

Presented by

Girish MuckAI is VP of Business Development & Strategy at Passage AI

About this talk

Today's consumers are demanding a customer service experience paradigm to keep up with their growing needs. From real-time instant responses to accessibility from a plethora of text and voice platforms, to understanding natural language. Recent advances in natural language understanding and processing (NLU/NLP) and machine learning have enabled automated chatbots to provide a unique experience for businesses and consumers to connect and converse. In this webinar, we will discuss how businesses can leverage the latest in artificial intelligence and deep learning to create conversational chatbot platforms to wow their customers. About the speaker: Girish MuckAI is VP of Business Development & Strategy at Passage AI. He has 20+ years experience bringing state-of-the-art technology solutions to market and held leadership roles at Juniper Networks, Reliance Jio, Entropic Communications, Westell, Arris, SBC Labs and Cascade. Girish holds a B.Tech from IIT Madras, MS and PhD from Boston University and MBA from the Wharton School. Girish is also the CEO of IIT Madras Foundation.

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