Amazon Connect Meetup; AI-Powered Speech Analytics, The Path To Increasing Sales

Presented by

Dan Raasch, Sr Solutions Architect VoiceBase

About this talk

Learn how AI-powered speech analytics can be leveraged in your Amazon Connect powered contact center to better monitor agents and increase sales.

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VoiceBase is defining the future of deep learning and communications by providing unparalleled access to spoken information for businesses to make better decisions. With flexible APIs developers and enterprises build scalable solutions with VoiceBase by embedding speech-to-text, conversational analytics, and predictive analytics capabilities into any big voice application. VoiceBase’s customers include Amazon Web Services, Home Depot, Twilio, Nasdaq, and HireVue.