AltFi provides market-leading news, opinion, insights and events for the rapidly-growing alternative finance and fintech community. Our core focus is on disruption to lending, banking and investing, including alternative lending, challenger banks and digital wealth management. In addition, AltFi runs major industry events around the world.

As 2022 draws to a close in this extended edition of Money Talks we look back across the year to identify the biggest stories and trends of the year, and what impact they might have in the future.

Money Talks: 2022's Biggest Fintech Trends In Review

Becoming publicly listed is a hugely transformative moment for any company. Join our special guest Romi Savova, CEO and Founder of PensionBee, to find out what that experience was like for her, and how it impacted both the day-to-day and strategic direction of the company.

Speakers: 
Romi Savova, CEO and Founder, PensionBee
Oliver Smith, Managing Editor, AltFi

Money Talks: Life As A Listed Fintech

It's never been more competitive to raise capital as a startup founder, especially in fintech where huge bets are being placed in sectors like neobanking, buy now pay later and online payments. Our special guests Jamie Campbell, CEO of Fronted, George Robson, Partner at Sequoia Capital, and Tim Levene, CEO of Augmentum Fintech, shared their tips on the funding landscape and how best to stand out from the crowd.

Speakers:
Jamie Campbell, CEO, Fronted
George Robson, Partner, Sequoia Capital
Tim Levene, CEO, Augmentum Fintech
Oliver Smith, Managing Editor, AltFi

Money Talks: Raising Venture Capital As A Fintech

Every lender in the UK right now is worried about the unpredictability in the market. With inflation at its highest levels for 40 years, rumours of further expected spikes in food and fuel prices, increases in mortgage interest rates and consumers nervously looking at dwindling bank balances, we have the kind of perfect storm of uncertainty that makes a roulette table look like a safe bet. So, what changes need to take place to ensure lenders can continue to lend responsibly and profitably?

Watch on demand now to find out how the discussion went. 

Speakers: 
Chris Keane, VP of Business Development, GDS Link
Katrin Herrling, CEO and Co-Founder, Funding Xchange
Arie Wilder, COO, Auxmoney
Daniel Lanyon, Editorial Director, AltFi

The Lending Pivot: Staying Profitable In Times Of High Inflation And Uncertainty

As we reached the 9th anniversary of the UK's Financial Services Act 2012 which unlocked the potential for dozens of new banks to be created, from Monzo to Starling and Monument, we looked back at how this sector has transformed the way millions of people think about money, and what new developments neobanking still holds for the future.

With special guests Sam Everington, CEO of Engine by Starling Bank, Sarah Kocianski, a Fintech and Insurtech Strategy Consultant, and Kunal Galav, Director of Advisory Services at Mambu.

Money Talks: How Nine Years Of Neobanking Changed The World

A transformation tsunami is taking place within the wealth management sector in order to provide a far superior experience for their clients, while benefitting from a dramatic increase in efficiency across the lifecycle of a customer.

But how are they doing it? Is there a clear business case? And what does the future hold for these more digital-savvy private banks?

This in-depth discussion provided a holistic viewpoint from clients and vendors.

Speakers: 
Wasim Khouri, Chief Strategy Officer, Monument
Johnny Beloe, Director of Pre-Sales, Wealth Dynamix
William Rouse, Commercial Director, UK, MEA & NA, Wealth Dynamix
Oliver Smith, Managing Editor, AltFi

Building an Effective Business Case for WealthTech CLM

Questions are being raised around whether buy now, pay later can mature into a profitable, sustainable sector while also complying with a growing regulatory burden.

Our special guests Ryan Garner, Expert Associate Partner at Bain & Company, and Ion Fratiloiu, Head of Commercial at Yobota, and Tranch's Co-Founder and CEO Philip Kelvin share their views and answer your questions.

Money Talks: Is Buy Now, Pay Later Sustainable?

Just a few years ago financial services and good customer service were rarely put together in the same sentence. Today the industry is at the very forefront, winning awards, commendations and the hearts and minds of its customers. In this webinar, we answered questions including: why this transformation happened? What best-in-class financial customer service looks like in 2022? And how fintechs and incumbents can learn from each other?

Speakers:
Daniel Wright, Head of Customer Service and Training, Monese
Ilana Simons, Financial Services Lead, Zendesk
Lewis Maybey, Lead Customer Experience Manager, Metro Bank
Daniel Lanyon, Editorial Director, AltFi

Customer Service Success: How Finance Is Winning Back Digital First Generations

Ever since the launch of the first challenger banks back in the early 2010s, we've been waiting for someone to disrupt the credit card industry. With the rise of Zopa, Tymit and Jaja Finance could we finally be reaching the breakthrough moment?

Find out with Zara Woods, COO of Jaja Finance, Camilla Baker, Head of Product at Cashplus and Ash Bhatt, Founder and CEO of Pillar.

Money Talks: Can Challenger Credit Cards Finally Break Through?

In this special edition of Money Talks to mark UK Fintech Week 2022, we sit down with some of the architects of UK fintech's growth to-date and ask, where do we go from here?

Money Talks: Where UK Fintech Goes Next

It’s no secret that siloed systems can create multiple issues and halt personalisation and growth, especially within customer service.

Without a streamlined workflow operating behind the scenes, it’s hard to meet the demanding expectations of today’s modern customers, and when it comes to optimising on the backend, Financial Services organisations certainly have some catching up to do.

Optimising internal operations have largely taken a back seat to more visible, customer-facing priorities, such as offering personalised experiences or increasing the number of support channels. However, these backend inefficiencies directly affect customers too, and the cracks are beginning to show.

This disconnect has a fundamental and negative impact on the characteristic that finance organisations need to thrive in today’s market: agility. If a bank or payments company cannot introduce new technology, operationalise it and integrate it into their business process at scale and speed, it creates a cocktail of inefficiency that slows down future innovation.

Key takeaways:
• Recognize how expectations and interactions with financial services have changed post-pandemic
• Legacy systems and data silos: How can we overcome the challenges preventing progress?
• Agents burnout and how automation can help them to deliver better experiences

Speakers include:
Rob Waller, Strategic Transformation Consultant, Zendesk
Joanna Was, Head of Customer Support, Azimo
Adam Davis, Associate Partner, Bain & Company
Oliver Smith, Managing Editor, AltFi

Challenging The Long Term Struggles Of Siloed Systems To Enhance CX In Finserv

Following the shock to the lending landscape brought about by Covid, two years on we explore what the lasting impact has been on alternative lending and what the outlook for the future is.

Join our special guests Tim Waterman, Chief Commercial Officer at Zopa, Amany Attia, CEO of ThinCats, and Mark England, Head of Commerical Insight at Experian to find out.

Money Talks: Exploring The Lasting Impact Of Covid-19 On Alternative Lending

On 13 January 2018 Open Banking launched in the UK after years of wrangling between banks, regulators and fintechs. Now four years on we look back at the successes and shortfallings of the project, and consider the next four years of the ambitious plan to unlock our financial data.

With special guests Charlotte Crosswell, Chair and Trustee of the OBIE, Eyal Sivan, Head of Open Banking at Axway and Yasamin Karimi, Head of Product at Codat.

Money Talks: Four Years Of Open Banking

As we start the year AltFi is kicking off its 2022 series of webinars, Money Talks, with a host of special guests casting their predictions of what 2022's biggest fintech trends will be.

Join Simon Taylor, Chief Product Officer at 11:FS, Mina Mutafchieva, Partner at Dawn Capital and Vinoth Jayakumar, Partner, Molten Ventures to hear which themes they think will define this new year.

Money Talks: Forecasting Fintech's Big Trends For 2022

At a time when up to £27 billion of taxpayer cash might never be repaid from Bounce Back Loans, open banking can offer a way to fill the data gap and ensure better and faster lending decisions, lower operational costs, and improved customer intimacy. In this webinar, we will discuss the increasingly pivotal role of open banking in SME lending, including: 
• combining account data with open banking payments, 
• the role of categorisation and automation, and 
• how open banking data can complement other data sources to make smart decisions around lending. 

Speakers include: 
Dan Mines, Chief Product Officer, Yolt
Patrick de Nonneville, Chief Operating Officer, October
Katrin Herrling, CEO & Co-Founder, Funding Xchange
Dr. Daniel Bartsch, Co-Founder and Chief Operating Officer, CreditShelf
Oliver Prill, CEO, Tide
Oliver Smith, Managing Editor, AltFi

How Open Banking Can Drive Customer Intimacy in SME Lending

A special webinar to explore AltFi's Digital Wealth State of the Market Report 2021, featuring some of the report's contributors to delve deeper into its subject and findings.

Speakers include:
James Crouch, Partner and Senior Research Manager, Opinium
Katharina Luth, VP Europe and Managing Director, Raisin DS
Sam Handfield-Jones, Co-CEO, Seccl
William Rouse, Commerical Director, UK, Middle East & US, Wealth Dynamix

Digital Wealth: What is the State of the Market?

As one of the booming areas of fintech, competition in the payments space is heating up. Consumers increasingly expect a fast, convenient and frictionless journey when using digital services. Join this panel discussion to find out how open banking, payments and other innovations are driving new frontiers to better serve the customer. Moderated by AltFi with guest speakers from TrueLayer, Trust Payments and Zendesk. 
 
Key takeaways:
- Hear from TrueLayer, Trust Payments and Zendesk about the CX for financial services - industry’s perspectives on what’s working, what’s broken and how to fix it 
- Explore how payment organisations plan on adopting innovation and new models in customer experience
- Reimagine the payment industry’s CX roadmap for 2022

Speakers include:
Celine Maher, Regional Vice President EMEA, Zendesk
Chris Brogan, Head of Client Operations, TrueLayer
Rob Hawley, Chief Operating Officer, Trust Payments
Daniel Wright, Customer Support Lead Manager, Monese
Daniel Lanyon, Editor-in-Chief, AltFi

Re-imagining The Customer Experience Through Payments

Open banking payments are seeing strong growth in 2021, although off a relatively low base. This begs the question: are we at the beginning of a hockey stick growth in open banking payments volume? And what factors will determine if this is the case? Find out more in our upcoming webinar.

Speakers include: 
Hasnain Bukhari, Product Strategy & Engineering Lead, Lightyear
Kane Harrison, Chief Executive Officer and Co-Founder, Wombat
Aseem Munshi, Founder and CEO, Updraft
Nicolas Weng Kan, CEO, Yolt Technology Services
Daniel Lanyon, Editor-in-Chief, AltFi (Moderator)

Open Banking Payments: The Start of the Hockey Stick?

There's never been a more unusual time to buy, sell or invest in a fintech startup. So what advice do our expert investors have for entrepreneurs navigating the venture capital markets today.

This live discussion will see AltFi's Editor Oliver Smith speaking with Balderton Capital Partner Rob Moffat.

Fintech in the age of uncertainty: Deals, venture capital and exit strategies

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