Re-imagining The Customer Experience Through Payments

Presented by

Daniel Lanyon, Editor-in-Chief, AltFi

About this talk

As one of the booming areas of fintech, competition in the payments space is heating up. Consumers increasingly expect a fast, convenient and frictionless journey when using digital services. Join this panel discussion to find out how open banking, payments and other innovations are driving new frontiers to better serve the customer. Moderated by AltFi with guest speakers from TrueLayer, Trust Payments and Zendesk. Key takeaways: - Hear from TrueLayer, Trust Payments and Zendesk about the CX for financial services - industry’s perspectives on what’s working, what’s broken and how to fix it - Explore how payment organisations plan on adopting innovation and new models in customer experience - Reimagine the payment industry’s CX roadmap for 2022 Speakers include: Celine Maher, Regional Vice President EMEA, Zendesk Chris Brogan, Head of Client Operations, TrueLayer Rob Hawley, Chief Operating Officer, Trust Payments Daniel Wright, Customer Support Lead Manager, Monese Daniel Lanyon, Editor-in-Chief, AltFi

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AltFi provides market-leading news, opinion, insights and events for the rapidly-growing alternative finance and fintech community. Our core focus is on disruption to lending, banking and investing, including alternative lending, challenger banks and digital wealth management. In addition, AltFi runs major industry events around the world.