Customer Service Success: How Finance Is Winning Back Digital First Generations

Presented by

Daniel Lanyon, Editorial Director, AltFi

About this talk

Just a few years ago financial services and good customer service were rarely put together in the same sentence. Today the industry is at the very forefront, winning awards, commendations and the hearts and minds of its customers. In this webinar, we answered questions including: why this transformation happened? What best-in-class financial customer service looks like in 2022? And how fintechs and incumbents can learn from each other? Speakers: Daniel Wright, Head of Customer Service and Training, Monese Ilana Simons, Financial Services Lead, Zendesk Lewis Maybey, Lead Customer Experience Manager, Metro Bank Daniel Lanyon, Editorial Director, AltFi

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AltFi provides market-leading news, opinion, insights and events for the rapidly-growing alternative finance and fintech community. Our core focus is on disruption to lending, banking and investing, including alternative lending, challenger banks and digital wealth management. In addition, AltFi runs major industry events around the world.