Just a few years ago financial services and good customer service were rarely put together in the same sentence. Today the industry is at the very forefront, winning awards, commendations and the hearts and minds of its customers. In this webinar, we answered questions including: why this transformation happened? What best-in-class financial customer service looks like in 2022? And how fintechs and incumbents can learn from each other?
Speakers:
Daniel Wright, Head of Customer Service and Training, Monese
Ilana Simons, Financial Services Lead, Zendesk
Lewis Maybey, Lead Customer Experience Manager, Metro Bank
Daniel Lanyon, Editorial Director, AltFi