Building Resilience With Customer Experience In Financial Services

Presented by

Oliver Smith, Managing Editor, AltFi

About this talk

With the world's economic uncertainties today, even the most well-funded fintechs need to get more value from their support teams. And with added pressure to drive revenue growth and combat competitors from taking away customers, companies must urgently find a clear path to acquiring, onboarding and keeping customers. Implementing an exceptional customer experience (CX) strategy is one of the most effective ways for companies to differentiate their brand to drive higher customer acquisitions, improve retention rates and grow revenue. But how exactly can financial services companies create better customer experiences to compete? This webinar provided insights on transforming your CX while addressing the top five challenges facing companies, so that teams can survive and even thrive during the current economic downturn. The challenges discussed: Challenge #1 - Cut Operational Costs Challenge #2 - Slow Spending Growth Challenge #3 - Grow Revenue Challenge #4 - Turn Agents Into Inside Sales Reps Challenge #5 - Retain Your Customers Speakers: Sarah Anderson, Chief Customer Officer, Regnology Bryan Socransky, Director of Product Marketing, Financial Services, Zendesk Natasha Wear, Director Customer Experience, Zopa Bank

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AltFi provides market-leading news, opinion, insights and events for the rapidly-growing alternative finance and fintech community. Our core focus is on disruption to lending, banking and investing, including alternative lending, challenger banks and digital wealth management. In addition, AltFi runs major industry events around the world.