Is 'Hybrid Servicing' The Next Big Thing In WealthTech?

Presented by

Oliver Smith, Managing Editor, AltFi

About this talk

The complex world of high-net-worth and ultra-high-net-worth wealth management is embracing a new model of supporting its customers. By augmenting traditional human relationship managers with a more personalised self-serve model pioneered by challengers in the space, wealth managers are embracing a more innovative and efficient proposition. But this change isn’t without resistance, both from existing relationship managers and internally over fears that an omnichannel approach will result in complicated, inefficient, or broken user journeys. Yet research suggests that firms embracing this technology can effectively serve clients for a fraction of the cost – so why hold back? Find out more from our panel of experts. Speakers: Benjamin Labrousse, Pre-Sales Manager EMEA, Wealth Dynamix William Rouse, Commercial Director - UK, MEA & NA, Wealth Dynamix Moderator: Oliver Smith, Managing Editor, AltFi

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AltFi provides market-leading news, opinion, insights and events for the rapidly-growing alternative finance and fintech community. Our core focus is on disruption to lending, banking and investing, including alternative lending, challenger banks and digital wealth management. In addition, AltFi runs major industry events around the world.