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Overpromised & Underdelivered: Common Misconceptions About AI for Banking

Connecting with your customers using conversational AI can be a game-changer for your bank. Customer satisfaction scores will skyrocket, brand loyalty will increase, and people will take control of their money and empower themselves financially like never before.

So where are all the success stories?

You’d be surprised how often banks get it wrong. Not because of the technology, but because their expectations are unrealistic and often the reason they fail.

Join Dan Latimore, Senior VP at Celent and Ben Terrill, VP of Customer Success at Finn AI, on Tuesday October 9th to learn the truth behind conversational AI for banking. These experts will examine the most common misconceptions that could tank your bot deployment. Avoid these pitfalls and write your own AI success story.

• Slow and steady wins the race – why quick wins aren't long term successes
• You can’t set it and forget it – understanding that AI isn't self-sufficient
• Bots are NOT Conversational Assistants - knowing the difference can make all the difference
• A good relationship needs to be cultivated – how to optimize customer adoption and interaction post- launch
• Cross-bot integration is hard – when to consolidate multiple deployments
Recorded Oct 9 2018 58 mins
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Presentation preview: Overpromised & Underdelivered: Common Misconceptions About AI for Banking

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  • Customer-centric Transformation in Digital Account Opening Nov 27 2018 3:00 pm UTC 60 mins
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    The account opening experience delivers a critical first impression for customers. With widespread digital disruption and fraud, it’s more important than ever that banks and financial institutions ensure they have control over customer experience.

    Today however, many organizations have simply not gone through the required level of customer-centric transformation needed and fail to embrace how the digital customer journey needs to look like from the client’s perspective – whether that be for a new account opening or financial agreement automation process.

    In this live webinar, we will discuss how banks and FIs should approach key steps in the account opening process in order to optimize the application process across channels and devices, while mitigating risk and fraud exposure.

    Tune in to find out more about:
    - Customer-centric approaches to KYC
    - The benefits of multi-layered identity verification in digital account opening
    - Streamlining the disclosures and consent process with eSignature
    - Mitigating fraud across mobile and online channels
    - Customer success stories and top requirements from your banking peers

    SPEAKERS
    Rahim Kaba, Director of Global Product Marketing, OneSpan
    Joe Bloemendaal, Vice President, EMEA, Head of Sales & Business Development, Mitek

    MODERATOR
    Antony Peyton, Deputy Editor, FinTech Futures/Banking Technology magazine
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    Net new revenue can only come from net new offerings. Expanding the landscape by embedding services into daily activities brings financial transactions into context for customers.

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    Yodlee and FinTech Futures
    Join us for a new webinar sponsored by Envestnet | Yodlee and hosted by Fintech Futures

    Intended to protect consumers, promote innovation, and make European payments services safer, complying with the Revised Payment Service Directive (PSD2) and Open Banking requirements can be both challenging and rewarding. Envestnet | Yodlee® and Fintech Futures have teamed up to discuss how PSD2 is revolutionizing the financial services industry in the UK and beyond, and how you can position your firm to comply with the regulations while taking advantage of the opportunities.

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  • Overpromised & Underdelivered: Common Misconceptions About AI for Banking Recorded: Oct 9 2018 58 mins
    Finn AI & FinTech Futures
    Connecting with your customers using conversational AI can be a game-changer for your bank. Customer satisfaction scores will skyrocket, brand loyalty will increase, and people will take control of their money and empower themselves financially like never before.

    So where are all the success stories?

    You’d be surprised how often banks get it wrong. Not because of the technology, but because their expectations are unrealistic and often the reason they fail.

    Join Dan Latimore, Senior VP at Celent and Ben Terrill, VP of Customer Success at Finn AI, on Tuesday October 9th to learn the truth behind conversational AI for banking. These experts will examine the most common misconceptions that could tank your bot deployment. Avoid these pitfalls and write your own AI success story.

    • Slow and steady wins the race – why quick wins aren't long term successes
    • You can’t set it and forget it – understanding that AI isn't self-sufficient
    • Bots are NOT Conversational Assistants - knowing the difference can make all the difference
    • A good relationship needs to be cultivated – how to optimize customer adoption and interaction post- launch
    • Cross-bot integration is hard – when to consolidate multiple deployments
  • What’s next for top-tier banks and financial messaging? Recorded: Oct 8 2018 61 mins
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    Can't make the live event? Don't worry! Register, and we'll send you a recording.

    SWIFT remains a mission critical channel for all financial institutions. But the cost and complexity of operating SWIFT for top-tier banks has increased substantially since the introduction of SWIFT’s CSP programme. As payments and connectivity become increasingly commoditised for all financial institutions, banks are re-thinking how best to maintain secure, reliable and compliant SWIFT operations and back-office applications at the lowest cost.

    To respond to our customers’ needs, equensWorldline has launched a new fully managed service to meet the needs of tier-1 banks that can no longer afford to invest in ageing infrastructure or meet increasingly stringent regulations and market practices.

    Now, for the first time, outsourcing of SWIFT and other financial messaging channels is a realistic and attractive option for tier-1 banks that previously operated their SWIFT infrastructures in-house.

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  • 5 Surprising Ways to Reduce Abandonment During Online Identity Verification Recorded: Sep 19 2018 60 mins
    Jumio and Finovate
    Increasingly, financial services companies and retail banks are going digital -- not necessarily by choice -- but as a result of new competitive threats that include new challenger (digital) banks, upstart fintech companies, and even the likes of Amazon and Google.

    Recent research suggests that retail banks now lose as many as 52% of potential customers at the on-boarding stage, an increase of 35% in the last two years. Much of this abandonment occurs during the identity verification process -- presumably because the enrollment process is too time-consuming, complicated, and taxing.

    In this webinar, you'll discover some clever tips and tricks and best practices from Jumio, the global leader in online identity verification, including:

    The importance of offering multiple channels for ID capture
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    Why you need a "yes" or a "no" verification decision....and not a "maybe"
    Pssst...Can't attend? Register and we'll send you a recording.
  • IT Incident Response in Financial Services Recorded: Sep 12 2018 61 mins
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    Ondot and Finovate
    Pssssst...Can't attend? Register and we will send you a recording.

    Like the rest of the industries, financial services industry is currently undergoing digital transformation. The task is daunting and bankers need to identify and accelerate which parts to transform first. Given that payments by far is the highest frequency interaction consumers have with their banks and credit unions. Hence it is natural, that this is the area which must be a priority for all financial institutions and creates immense opportunities for those who take the lead.

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    To compete, why payment business executives need to provide compelling digital experience(s) that are underpinned by fast, digitized, real-time and interactive processes.
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    Our dazzling event gathered together over 260 banking and financial technology specialists from all over the world – recognising the excellence and innovation in the use of IT in financial services, and of course the people that make it happen!
  • Digital banking in a cloud world: 5 steps to evaluate private, hybrid and multi Recorded: Jun 22 2018 48 mins
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    Changing customer behavior and expectations are having a profound effect on how financial services are delivered. Financial service organisations are employing technology and adopting new business models to reshape the competitive landscape in a digital world. 

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