Accelerating New Customer Acquisition with Digital Account Opening Best Practice

Presented by

OneSpan and Fintech Futures

About this talk

With the increase in pressure on Banks and FIs to secure transactions and customer data, the prevailing question becomes, how to ensure the account opening process is as seamless as possible. As demonstrated by the Aite Group statistics, high abandonment rates are abundant, lying between 65% and 90%, and it falls to the service providers to implement digital solutions to minimize friction and quickly acquire new customers. The combination of digital identity verification and e-signature technologies can be used to great effect to not only combat cart abandonment but to support new customer acquisition. And once the account opening process has been a success, retention becomes a much brighter proposition also. Banks must make sure the protection of customer data doesn’t come at the expense of the user experience and convenience. Achieving this is not without its challenges, however. And satisfying KYC and AML regulations is no mean feat, as increasing amounts of data means increasingly sophisticated and intelligent methods of protection, all of which needs to be dealt with invisibility without slowing or impeding the customer experience. Join this webinar from Fintech Futures, in association with OneSpan, to hear experts discuss: -Best practice principles around digital account opening -How to implement digital identity verification and e-signature solutions and secure customers data -How to ensure a consistent user experience throughout the digital customer journey -Navigating increasingly stringent KYC and AML rules and how to acquire new applicants quicker

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