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Delivering Quality Digital Experiences in Telecommunications and Media

Join our webinar as we explore the unique challenges faced by telecommunications and media companies in the testing space. You'll learn how our modern approach to testing, Digital Automation Intelligence, is ideal to help you:

- Analyze all aspects of the user experience.
- Expand automation beyond test execution with AI, machine learning, and analytics.
- Take a coherent approach to monitoring and testing.
Recorded Jan 23 2019 38 mins
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Presented by
Dr. Gareth Smith
Presentation preview: Delivering Quality Digital Experiences in Telecommunications and Media

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  • Intelligent Test Automation SAVES LIVES Apr 4 2019 2:00 pm UTC 45 mins
    Max Gerrard - VP, Global Technical Services
    Does your software work?

    For some, software affects business outcomes like conversions and revenue.

    For others, software can ensure a patient is properly monitored in the hospital or an astronaut safely returns to Earth from a mission.

    Traditionally testing and monitoring have been used to check if software "works" without looking at the implications. And that's a problem.

    It means that software is released on the strength of being ‘good enough’ from a technical viewpoint, without necessarily doing what it needs to do for the organization.

    The solution?

    Link intelligent test automation in dev with monitoring of real user behavior in live – and associate both with business KPIs. This includes using AI-assisted testing to diagnose functionality, performance and usability issues, and predicting the success of an app on release.

    For a retailer this could mean boosting revenue and saving costs. For a healthcare provider it could mean saving lives.

    In this webinar we’ll show you how organizations such as Cerner, Citibank, and Walmart have used this approach to improve performance by 23%, increase app store rating from 3 to 4.5 stars, and cut the cost of testing by 47%.
  • Conversion Rate Optimization through Web Performance Mar 19 2019 2:00 pm UTC 15 mins
    Alex Painter, Eggplant
    Why do customers abandon purchases?
     
    Poor-performing pages in the conversion funnel can leach success from an otherwise effective marketing campaign.
     
    In this webinar, we’ll show you how an often-overlooked factor can cause people to drop out before completing a sale and how to identify problem pages quickly and easily.
     
    Finally, we’ll bring you simple but powerful and rarely used techniques for slicker user journeys that deliver real, measurable improvements in conversion.
  • Is a robot going to take my job? Recorded: Feb 14 2019 27 mins
    Pritesh Modi, Technical Consultant, Eggplant
    In this webinar, we’ll explore some of the best fits for Robotic Process Automation and how you can use it to enhance efficiency and security in your organization. Don't worry, a robot will not be replacing you, just enhancing your abilities and productivity!

    Who should attend?
    • Line of business managers who would like to learn more about the opportunities presented by robotic process automation
    • Anyone working in testing who needs to understand how test automation technology can be applied to robotic process automation

    Why attend?
    • Learn about processes that are easy to implement with massive return for your line of business
    • Increase your skills to help your company and future-proof your career
  • Beyond Functional Testing – three new releases that will transform your testing Recorded: Jan 29 2019 24 mins
    Dr. Gareth Smith, Chris Howard, Pamela Gillaspie
    While it’s critical to know the extent to which an application meets functional requirements, there is more to software testing than answering the question ‘does it work?'.

    You also need to know if it scales (performance testing) and if the user experience will be acceptable (usability testing). Ultimately, you need to establish that it will deliver the required business value.

    Until now, these extra steps have added layers of complexity in terms of timing, cost and expertise. As a result, they can introduce delays or get overlooked completely.

    In this webinar, we will show you how to:
    • Automate performance testing and usability testing
    • Seamlessly integrate them with functional testing, including using your functional test models to drive performance tests.

    The result: faster release cycles, less duplicated effort, and better software.

    We will also show you how to test enterprise-scale software systems more easily, with submodels allowing you to break down a large, complex system model in a way that makes it far easier to manage.
  • Delivering Quality Digital Experiences in Telecommunications and Media Recorded: Jan 23 2019 38 mins
    Dr. Gareth Smith
    Join our webinar as we explore the unique challenges faced by telecommunications and media companies in the testing space. You'll learn how our modern approach to testing, Digital Automation Intelligence, is ideal to help you:

    - Analyze all aspects of the user experience.
    - Expand automation beyond test execution with AI, machine learning, and analytics.
    - Take a coherent approach to monitoring and testing.
  • Integrating Monitoring Insights with APMs Recorded: Nov 28 2018 22 mins
    Alex Painter and Alex Papworth
    Any organisation needs a reliable synthetic monitoring solution, and Eggplant’s Monitoring Insights has long been considered ‘best of breed’ in this area. The uniquely stable platform and double testing methodology mean you get timely, accurate alerting, without wasting time on false positives.

    But to help investigate the underlying causes of errors, it can be useful to link your synthetic monitoring tests to an application performance management (APM) solution.

    In this webinar, we show you how it’s done, so you can have the best of both worlds – reliable synthetic monitoring that integrates seamlessly with your favorite APM.
  • Delivering Quality Digital Experiences with Intelligent Automation Recorded: Nov 15 2018 56 mins
    Dr. Gareth Smith, VP Products
    In the new world of mobile apps, cloud services and the Internet of Things, people, processes, data and devices are all converging to reshape how day-to-day business is done. This widens the customer’s experience beyond a single, siloed, application into a much broader context, where not everything is under your control. In this presentation, Dr. Gareth Smith will outline the challenges of delivering quality digital experiences, the benefits of employing predictive analytics and an approach for achieving amazing digital experiences by focusing on the customer experience and the goals of the business.
  • Eggplantium: A New Way to Run Selenium Scripts Against Mobile Devices Recorded: Nov 8 2018 33 mins
    Jonathan Gillaspie
    Join our webinar to learn about Eggplantium, a simple way to run Selenium WebDriver scripts against mobile devices. It is simple to set up, provides a robust connection to all mobile devices, extended control including screen rotation and hardware buttons, and a VNC connection for remote manual control. Eggplantium makes it easy for anyone writing Selenium WebDriver scripts to run them against mobile devices in a reliable way and access the richer functionality of the device.
  • Eggplant & SQS Validating the “Digital Thread” Across the Product Lifecycle Recorded: Oct 31 2018 17 mins
    Dr John Bates and Colin Bull
    Eggplant have teamed up with industry-experts, SQS, to demonstrate how AI-powered automated testing can be leveraged within the manufacturing industry.

    Join this webinar to find out how model-based testing can be used for validating different scenarios.
  • The Future of Testing in Medical Device Recorded: Oct 30 2018 65 mins
    Paul Spalitta - Accuray; Michael Giacometti - Eggplant; Zach Blodgett - QualiTest
    Eggplant and QualiTest team up in this webinar to cover testing in the medical device industry. Testing in medical devices takes domain knowledge, experience in how to test appropriately for diverse technologies and users, and require a solution that can non-invasively test the permutations and combinations of customer journeys to ensure both a quality product and a delightful customer experience. We will focus on Accuray, a medical device manufacturer that sells radiation oncology systems that make cancer treatment shorter, safer, smarter and more effective.

    Following the discussion on how Eggplant and QualiTest helped Accuray continuously increase the quality and efficiency of testing their applications, there will be a demonstration against an Accuray medical device.
  • Eggplant Performance for JMeter Recorded: Oct 17 2018 28 mins
    Tom Miseur
    Eggplant Performance for JMeter is a fully functional version of Eggplant’s load testing solution that can be used with JMeter Test Plans. Eggplant Performance adds strong test composition, environment management, dynamic control, and result analytics to JMeter’s existing scripting capability.

    In this webinar, we'll cover how Eggplant Performance for JMeter includes:
    - Flexible Test Composition
    - Cloud-based load injection
    - Real-time test and server monitoring
    - Dynamic test control
    - Advanced results analytics
  • Intelligent Automation for Point of Sale Systems Recorded: Sep 26 2018 41 mins
    Matt McConnell, Nick Casalbore
    Customer experience in retail is always the #1 priority. Though the focus is heavily on e-commerce and digital, point of sale systems are as significant as any feature when ensuring a smooth shopping experience for your customer. However, the increasing complexity of point of sale makes it a challenge to test, especially considering it must integrate with a number of other systems such as payment processing, rewards programs, mobile ordering, order fulfillment, and more.

    Join our webinar to learn about true test automation for point of sale, and how end to end testing can ensure amazing digital experiences for your customers.
  • 4 Real Ways AI is Transforming Testing Recorded: Sep 25 2018 53 mins
    Antony Edwards
    AI is clearly the big topic in testing this year, but how is AI really going to impact testing over the next two years? We've all seen lots of pictures of cyborgs, Alexas, and self-driving cars, but very little information about how AI is really going to change test creation, running tests, reviewing results, setting up test environments, and all the other activities testers do today. This presentation describes 4 concrete ways AI is changing testing, so you can start making use of the cool real technologies that are available today, and planning how you're going to use these technologies to transform testing in your team.
  • How Hospitals Use Eggplant: User Group Discussion Recorded: Sep 19 2018 60 mins
    James Montanari, Randy Hesse, Dave Hester
    Join our discussion on how hospitals are using Eggplant. We'll be speaking with Dave Hester, testing coordinator at UNC Health, who will cover how his group uses Eggplant to scan patient images and correctly file them into patient records in their EMR.

    We will be answering your questions and discussing impactful topics to help you succeed.
  • Eggplant A&D Webinar Series 2: Applying Automation Intelligence Recorded: Sep 19 2018 44 mins
    Tim Haythorne and Pritesh Modi
    Eggplant's Aerospace and Defence webinar series returns to explain how leveraging it's DAI solution can ensure software QA teams move away from simple code compliance, and into ensuring operator safety.

    Join our webinar to learn about the specific challenges when testing in Defense and Aerospace, and how Eggplant can consistently enable successful mission outcomes.
  • How to Use Agile & Data Science for Better Web Applications Recorded: Sep 18 2018 40 mins
    James Bavington, Product Marketing Manager & Alex Painter, Technical Consultant
    In the age of automation, modern testing has to be about both technology and business metrics. Artificial intelligence and analytics are drastically changing the way development teams, test, monitor and deliver applications.

    Join this live webinar with Agile and Product experts from Eggplant to learn how to deliver better customer experiences and ensure faster, better web applications.

    We will discuss how to:

    - Track actual activity against positive business outcomes, such as basket conversion in retail, successful target strikes in defense, and completed transactions in telecommunications

    - Monitor technical behavior of software in production

    - Apply data science to the resulting combined information of monitoring to help identify changes to your site that can result in a higher NPS, happier customers, and revenue growth
  • Delivering a 5 Star Digital Experience in Financial Services with Eggplant Recorded: Aug 30 2018 49 mins
    Antony Edwards, James Gahan
    In the highly competitive financial services industry, companies’ online and mobile interactions with customers are make-it or break-it experiences. So how can you ensure an amazing experience for your users?

    Join our webinar on how Eggplant has helped companies like Citi, Nationwide, and Atom Bank deliver amazing digital experiences to their users.
  • Digital Automation Intelligence (中文) Recorded: Aug 30 2018 43 mins
    Mingzhi Deng
    How do product and testing teams keep up with DevOps, improve productivity, time to market, and customer satisfaction, while creating amazing digital experiences?

    Join us for a webinar to learn about a new approach to testing that empowers teams to quickly and continuously create amazing, user-centric digital experiences.

    We call it Digital Automation Intelligence and it uses AI, machine learning, and analytics to predict business and user impacts across different interfaces, platforms, and devices.

    Please note this webinar will be in Chinese.
  • Testing Hospital Systems End-to-End with Eggplant Recorded: Aug 28 2018 34 mins
    Charlene Makai, Randy Hesse
    Join our webinar where we dive into how using AI to achieve true test automation in your hospital systems can alleviate the burden of testing your EMR and other technologies end to end.

    Eggplant works to ensure your hospital systems are running smoothly so staff isn't frustrated and patient safety isn't compromised.

    We'll cover test automation across everything from EMR/EHR, ERP software, PACS, blood bank technology, patient portals, and much more.
  • Customer Experience Optimization for Online Bookings Recorded: Aug 23 2018 34 mins
    James Bavington, Alex Painter
    What if there was a way to predict the success associated with an online booking update — before it goes live and customers experience your new technology? Similarly, what if you could monitor a live online booking platform and determine if and how it's affecting your conversion goals (i.e., rooms booked)?

    These questions have major implications on how you test your online booking software, especially in the customer-centric world of hospitality. Join our webinar and explore how to measure the impact of digital user behavior against desired business results.
Delivering True Test Automation
Eggplant provides user-centric, digital automation intelligence solutions that enhance the quality and performance of the digital experience. Only Eggplant enables organizations to test, monitor, analyze and report on the quality and responsiveness of software applications across different interfaces, platforms, browsers, and devices, including mobile, IoT, desktop, and mainframe. Learn more at eggplant.io.

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  • Title: Delivering Quality Digital Experiences in Telecommunications and Media
  • Live at: Jan 23 2019 5:00 pm
  • Presented by: Dr. Gareth Smith
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