In this Keysight Test Talk, we explore the critical role of owning quality in a fully outsourced retail environment. While outsourcing quality assurance (QA) and testing can reduce costs, handing over strategy and planning to external partners may introduce long-term risks.
Jordan McLean of Xandr Consulting discusses why many retailers outsource QA, the common approaches taken, and the consequences of relinquishing control over testing strategy and tools. Learn how to mitigate these risks by defining success criteria, holding partners accountable, and ensuring internal ownership of critical quality roles. Discover how to build a robust QA framework that aligns with your business goals, even in a fully outsourced setting.