Dissecting an OEM Maintenance Contract: What Services are Actually Included?

Presented by

Ed Ismail, VP Maintenance; Jordan Bischof, Global Dir., Storage; Joel Coviello, Dir. Enterprise Storage

About this talk

Understanding the number of services and features included in an OEM maintenance contract can be confusing and knowing which platforms these services will benefit is equally challenging. Join this presentation to better understand: •The services often “bundled” in an OEM support agreement •How the link between hardware maintenance and software licensing affects buying decisions •Variables to consider when determining which portions of your data center do and do not require premium services •Case-studies highlighting the operational and financial impacts of these practices

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Curvature is a provider of IT Infrastructure & Operations (I&O) products and services that transacts primarily outside of the traditional sales channels that most IT providers operate in. This means that we can deliver real value, real consultative insight and positive service outcomes for your I&O business independent of the OEMs who effectively control the I&O products and services marketplace. Why do you need this? The traditional OEM channel world is primarily driven by the concept that new technology infrastructure features always deliver so much value to you that frequent and aggressive technology refreshes will always deliver value to your I&O estate. Most I&O leaders know that this concept isn’t necessarily true or particularly relevant for them. Most of the applications and services that run on the existing infrastructure don’t need constantly improving hardware underneath them. Most I&O leaders though, feel that they don’t have options in the marketplace and are therefore resigned to just constantly fight off the OEM sales efforts to replace not-so-old infrastructure. At Curvature, we have an array of options and alternatives to the traditional OEM channels that will give you back control of your infrastructure and allow you to make the I&O decisions that make the most sense for your business constituency, rather than the OEM’s stock price.