Name: Identifying customer Vulnerability & the cost-of-living crisis
Start: 2023-03-02T13:30:00Z
End: 2023-03-02T13:30:29.000Z
Location: BrightTALK
Rating: 4.8

Our content provides in-depth, up to date insights for financial advisers interested in this market.

Our mission is to help as many people as possible achieve financial security in later life and enjoy the colourful retirement they want and deserve. There are nearly 12 million people in the UK aged 65 or over and this segment is growing. We believe that working together with advisers, there is an opportunity to transform and improve the retirement and lending marketplace.

This channel supports financial advisers and wealth managers in the UK’s retirement sector. This is not a consumer advertisement and should not be relied upon by private customers or any other persons.

Later life divorce can have the greatest impact on your client’s two largest assets – their pensions and property. As our latest research shows, only 12% of divorcees over 50 sought financial advice when getting divorced. This can be detrimental to client outcomes and retirement planning.

We're bringing together a panel of experts for an interactive live webinar, hosted by Marie Catch.

We'll be joined by:

Debora Price, Professor of social gerontology at the University of Manchester and specialist in the study of inequality in later life divorce.

Simon Drake, financial adviser, who shares how his approach can help his clients achieve better outcomes from divorce

Darsh Williams, L&G’s Strategic Partnership director for Retail Annuities, discusses how annuities can create a sustainable income for clients.

Nick Birdseye, L&G Home Finance’s Strategic Partner Director, explores how a later life mortgage could give clients more options.

There will be time for questions from the audience after the panel discussion.

This 60-minute webinar is CPD accredited.

Later life divorce – A roadmap for advisers

The way people are approaching, and funding retirement has evolved, and many clients will be looking to safeguard their income in the current volatile environment. In this live webinar, we will be joined by Tony Miles MBA, DipPFS, Secretariat of the Consumer Duty Alliance. Tony will share his expert views and insights into what advice firms could consider as part of the Consumer Duty, and its close relative, the Thematic review of retirement income advice. 

This 45-minute webinar will count towards your CPD hours. Hosted by Tom Carroll, Business Development Manager, Legal & General Retail Annuities, we will:

- Explore the responsibilities that financial advisers must meet under the new Consumer Duty regulation and Thematic review. 
- Uncover the critical milestones  after  the 31 July deadline.
- Tips to adapt your business practices to comply with the Consumer duty requirements.
- Review how to segment your target market, create fair value frameworks, and identify vulnerable customers.

Our guest speaker:

Tony Miles MBA, DipPFS has spent nearly 40 years working with financial advisers helping them develop their propositions. His career has included working within distribution for Scottish Amicable, Prudential and then Partnership before setting up his own consultancy firm in 2014. He is Technical Director of independent care navigator My Care Consultant and one of the founding directors of both the Financial Vulnerability Taskforce and the new professional body, The Consumer Duty Alliance. He has also been Chair of the Personal Finance Society Retirement and Later Life regional roadshows over the past several years.

This is not a consumer advertisement. It is intended for professional advisers and should not be relied upon by private customers or any other persons. Not to be distributed to retail clients.

Consumer Duty and the Thematic Review: The impact on retirement income advice

How our Optional Payment Lifetime & Retirement Interest Only Mortgages can be used amongst advisers (recorded 28.02.2023)

How our Optional Payment Lifetime & Retirement Interest Only Mortgages

How our Optional Payment Lifetime & Retirement Interest Only Mortgages can be used amongst advisers 

Presented by Sara Freer Key Account Manager ACII, Cert CII (MP&ER) and Michelle Peskett National Account Manager DipPFS, Cert CII (MP & ER)

For many people aged 55 and over, the road to retirement looks a little different to how it did a decade ago.  
This webinar will provide insight into our later life mortgage products focusing on our OPLM and RIO, how the two can support different client needs, the product features, and differences along with the suitable property criteria.  

Objectives:
1. Consider how an OPLM or RIO can be used within your planning conversations with clients.
2. Understand how taking out one of our later life mortgages can help clients plan their finances for the future. 
3.  Learn how our OPLM could enable clients to reduce the amount they owe over the lifetime of the product.

This is not a consumer advertisement. It is intended for professional advisers and should not be relied upon by private customers or any other persons

Optional Payment Lifetime V Retirement Interest Only Mortgages

More and more people are getting divorced in later life. Dividing assets like the family home can hit their finances hard, increasing their financial vulnerability and risk exposure. Join this webinar to gain an expert perspective on those later life divorce challenges. We’ll give you fresh insights and tools to help your clients through this very difficult time in their lives.

Objectives
By the end of this session, delegates will be able to:

• Appreciate the growth and nature of divorce in later life, and the holistic advice opportunities this presents

• Review the scope of advice in respect of pensions and property wealth when developing a degree of specialisation in this area

• Identify the technical and market support available, to help develop your knowledge and expertise

Divorce in later life - Supporting your clients through difficult times

The cost-of-living crisis continues, as inflation remains elevated at the highest levels for over 40 years . As a result, this year we have seen volatility and wild gyrations in financial markets, as investors come to terms with this new normal. Many clients will be looking to safeguard their retirement income in this volatile environment. We will discuss how you can adapt retirement income strategies, whilst remaining focused on client objectives. 

Objectives
By the end of this session, delegates will be able to:
• Identify how clients’ objectives and priorities in retirement have changed
• Explain the impact of volatile economic environments on a client’s retirement objectives and portfolio
• Describe how a layered allocation approach could be used effectively to underpin a client’s retirement portfolio using guaranteed income

This is not a consumer advertisement. It is intended for professional advisers and should not be relied upon by private customers or any other persons. Not to be distributed to retail clients. Capital at risk.

Creating sustainable income during uncertain times

Presented by Dan Borrill DipFA, Certs CII (MP & ER), Key Account Manager

Retirement isn’t what it used to be. Today’s resilient retirees may have experienced many life changes – from getting divorced and starting second families, to caring for both younger and older family members. Clients may need flexibility to plan their finances in retirement and if they’re aged 55 and over , they may consider unlocking some of the equity in their home. 
This webinar discusses how the current market growth factors, and the changing culture of retirement is making a greater case for lifetime mortgages.  We’ll explain how lifetime mortgages can be used to support home improvements, intergenerational planning, or funding care.

Objectives:
1. Understand how the retirement landscape has changed and the demands on advisers to unlock capital
2. Understand the different uses of lifetime mortgages
a. Supported by market insight
3. Understanding how the product could help clients at different life stages – e.g. divorce, interest-only mortgage, debt, Intergenerational gifting.

This is not a consumer advertisement. It is intended for professional advisers and should not be relied upon by private customers or any other persons

Overview of the Lifetime mortgage market

Inflation has hit a 40-year high, with experts forecasting it will reach a staggering 13% by the end of the year. Many clients will be looking to safeguard their retirement income in this volatile environment.
 
In this live webinar Justin Onuekwusi will share his expert views on current market conditions, the high inflation environment, as well as potential ways to combat inflation within a client's portfolio.

Agenda:
Hosted by Cecilia Furner, Strategic Partnerships Director, Distribution, Legal & General Retail we’ll discuss:
 
• What strategies can be used when inflation is growing so rapidly?
• Do I need to adjust my client's expectations in the current market conditions?
• Planning for inflation and looking at consumer duty rules, where does this leave advisers?
• How can a blended approach improve outcomes for my clients?
• The vital role of advice during these volatile times

Expert speakers:
• Justin Onuekwusi, Head of Retail Multi-Asset Funds, LGIM
• John Graves, Head of Product Technical & Regulatory, Legal & General Retail Retirement
• Tom Carroll, Key Account Manager, Distribution, Legal & General Retail Retirement

For advisers and professional clients only. Not to be distributed to retail clients. Capital at risk.

Inflation: Tackling the risks and generating sustainable income for clients

The last few years have been a retirement planning rollercoaster. In a period marked by economic uncertainty, tax changes, accelerated house price inflation and low interest-rates – what role does property play?

Join us for this one-hour webinar as our panel of experts discuss how property wealth could be used as a financial planning tool in retirement.

Speakers include:
• Simoney Kyriakou - Senior Editor, FTAdviser
• Tony Wickenden - Founder and Managing Director, Technical Connection
• David Bowden – Director, Oculus Wealth
• Rob Miles – Head of Intermediary Sales, Legal & General Home Finance
• Charlotte May – Group Head of Customer Research, Legal & General

This is not a consumer advertisement. It is intended for professional financial advisers and should not be relied upon by private customers or any other persons.

Thinking differently about property wealth (Hosted by FT Adviser)

The divorce rate in later life is on the rise, in contrast to the decline among younger age groups. One in four divorces occurs after the age of 50, and this can have a significant financial impact on retirement. Research suggests that this trend is set to continue, with COVID-19 lockdowns fuelling an increase in divorce enquiries in the UK. 

Divorce presents huge emotional, legal and financial challenges for clients. Yet, new research from Legal & General Retail Retirement reveals that, when going through a divorce, people aged over 50 are more than four-times as likely to take advice from their friends as they are from a financial adviser. Just 3% seek financial advice at this critical time. 

Join Cecilia Furner, Strategic Account Director for Legal & General Retail Retirement, as she talks to Debora Price, Professor of Social Gerontology, University of Manchester, a member of the Pension Advisory Group and one of the lead authors of the report ‘A Guide to the Treatment of Pensions on Divorce: the Report of the Pension Advisory Group’ (July 2019), and Amyr Rocha-Lima, Partner, Holland Hahn & Wills LLP, chairman-elect of the CISI Financial Planning Forum, and a certified & chartered financial planner who specialises in helping successful professionals reduce taxes, invest smarter and retire on their terms.

We will be joined by Rob Miles, Head of Adviser Sales, Legal & General  Home Finance and Meg Dickens, Marketing Director, Legal & General Retail Retirement who will be sharing the latest consumer insights from our research on the trends, attitudes and behaviours of divorcing couples aged over 50 and what this might mean for your business and your clients. In addition, we will look at how financial advisers can build professional connections with solicitors to support clients during this critical time, as well as maintaining control of their client relationships.

For advisers only.

Later life divorce and the impact on financial planning

As we near the end of what has been a year like no other, our expert panel discuss what the impact has been on the later life lending mortgage market and what they expect to see in 2021 – and beyond the pandemic.

Dave Stratton, Distribution Director for Legal & General Home Finance, is joined by Marie Catch, Head of Mortgage Sales for Legal & General, Paul Hopton, Key Relationship Manager for Legal & General Mortgage Club and Dan Maskell, Director of The Finance Planning Group.

For advisers only.

The mortgage market in 2020: through COVID-19 and beyond

Amy Mulvey, Head of Lifetime Products at Legal & General Home Finance explains Legal & General's new Energy Saver Cashback offer and how it can help your clients make energy efficient home improvements using a lifetime mortgage.

Legal & General’s offer is not associated with the Government’s Green Homes Grant scheme. Both offers have different qualifying criteria and will be suitable for different customers.  Both can be considered when advising your client.

For advisers only.

Legal & General's Energy Saver Cashback offer: explained

Building a culture of resilience and thriving in uncertain times is more important than ever - for yourself, your business and your clients. The last few months have brought significant change and additional stresses into our lives. We don’t know what the lasting impacts of this pandemic will be but we do know that change will continue to be constant in the world. Therefore systemically building resilience within your business and setting yourself up to thrive no matter the environment, is likely a good investment of your time and efforts.
Join us for 45 minutes as we bring together Legal & General experts to talk about the some of the biggest challenges facing businesses in this area, to share practical resources that can be used by your business and clients and to show the value of investment in this area.

Building resilience and thriving in an uncertain world

With the mortgage market beginning to open back up, things are starting to look up for brokers across the UK. However, the last 12 weeks have been a stark reminder of the importance of business resilience. While you may just be getting back to your core business, now may be the time to consider additional revenue streams for your business. 

Join us for a 45-minute live stream with Marie Catch, Head of Mortgage Sales at Legal & General Home Finance, to discuss how this new and evolving environment is highlighting client needs and potentially creating new opportunities in the later life lending space for mortgage brokers. 

The session will be hosted by Dave Stratton, Distribution Director, Legal & General Home Finance. Marie will be joined by Paul Hopton, Legal & General Mortgage Club and guests. Our panel will be sharing insights on current market trends, real-life examples, discussing the opportunities later life lending advice could provide to your business and what you’ll need to consider when getting started. We’ll also give attendees free access to our new CPD equity release online study portal (RRP: £200). 

For advisers only.

The role of later life lending for mortgage brokers in the current environment

Digital connections and interactions are more important than ever – and it looks like it’s one of the trends that’s set to continue. Join us for a 45 minute live stream with Sarah Cook, Group Head of Social Media & Content Strategy, Legal & General, as we discuss the business benefits of using digital insights to inform your business and how you can leverage social media to create new and nurture existing relationships. 

We’ll also be joined by members of the Legal & General Retail Retirement team, including Cecilia Furner, Strategic Account Director, Millie Hyde-Smith, Head of PR & Thought Leadership and Sean Philip, Head of Digital Marketing. They will be sharing their experiences and insights on some of the emerging social and digital trends. We'll be shedding light on what consumers are searching for and talking about and showing you simple ways to use digital to provide you with the insights you may be missing in this new virtual world. We’ll also be providing you with practical tips around using LinkedIn to promote your business, develop professional connections and client relationships.

Making the most of social media and digital insights for your business

It’s undeniable that this global pandemic has had a huge impact on our daily lives. You would need more than a crystal ball to foresee what the longer-term impact might be. However, we are already starting to see shifts in the over 50’s sentiment, attitudes and behaviours in response – from feelings of ageism to a greater concern about their family rather than themselves. What shifts are we seeing and what does this actually mean for financial advice?

Join Chris Knight, CEO of Legal & General Retail Retirement, as he talks to Millie Hyde-Smith, Head of PR & Thought Leadership LGRR, and Tony Mattson, Head of Strategy at Havas Media Group. We’ll be discussing the latest consumer insights from the UK’s over 50 population – how COVID-19 is changing their sentiment, attitudes and behaviours and what this might mean for your business and your clients.

COVID-19: Changing sentiment, attitudes and behaviours of the over 50s

Changes over the last few weeks have required us to significantly change the way we work and find new ways to run our businesses. We’ll be in conversation with Sally Clayton, Chief Risk Officer Legal & General Home Finance, and guests.

Running an advice business remotely isn’t as simple as getting people set up to work from home. We’ll be discussing FCA expectations, client interactions and the importance of continuing supervision and oversight. We’ll be talking about how we can modify our businesses to work in this new environment without losing the important processes and controls we have in place to protect our clients, staff and businesses. Alongside Sally Clayton, we are delighted to be able to welcome Aaron Conlon from Fluent Lifetime and Lisa Francis from Legal & General Financial Advice to talk about their own experiences of a remote advice model.

Considerations of running an advice business remotely

Identifying customer Vulnerability and the cost-of-living crisis: The impact on later life lending

Presented by Elizabeth Elphick and Tina Robinson, Certs CII (MP & ER). Account Manager 
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There’s no one size fits all solution when it comes to vulnerability. 
Throughout this webinar we’ll discuss how to identify customer vulnerability along with providing insight on how the cost-of-living crisis is affecting and impacting clients.  We’ll also discuss how to improve your client outcomes and raise awareness to financial abuse.

Objectives:
1. Understand the growing need to identify vulnerable clients
2. Identify how you can best support your clients who find themselves in vulnerable circumstances
3. Learn how to educate and prevent your clients from being a target of a scam when looking at the later life lending market

This is not a consumer advertisement. It is intended for professional advisers and should not be relied upon by private customers or any other persons.

Identifying customer Vulnerability & the cost-of-living crisis

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Wealth Management

Vulnerabilities

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Identifying customer Vulnerability & the cost-of-living crisis

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