Delivering Next Generation Customer Experience Within an Open Banking Ecosystem

Presented by

Tom Feher, Financial Services Director at Microsoft, and Derek Birdsong, Director of Product Marketing at TIBCO

About this talk

Driven by compliance, customer demand, threats from new entrants, and a desire to grow, banks are defining new business models and expanding their ecosystem through partnerships. Disruptors in the industry are becoming experienced orchestrators, shifting from traditional transaction models to becoming central to customers’ daily transactions. What strategies and technologies are industry leaders using to get ready for what comes next? Join Tom Feher, financial services director at Microsoft, and Derek Birdsong, director of product marketing at TIBCO as they discuss: > Industry trends and business drivers in open banking > Scalability and resilience to meet new demands > Best practices for building an ecosystem that provides governance, control, and secure access to data

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