Поддержка клиентов в соответствии с ITIL

Presented by

Владимир Бондарчук Системный инженер Micro Focus Украина

About this talk

ZENworks Service Desk ZENworks Service Desk позволяет применять процессы ITIL и предоставляет инструменты, необходимые для выполнения работы и повышения ценности, которую вы предоставляете организации. ZENworks Service Desk сертифицирована для 10 процессов ITIL и включает настраиваемую панель управления на основе виджетов для практического анализа. Воспользуйтесь всеми преимуществами ITIL v3 Service Desk обеспечивает точный контроль над ключевыми параметрами бизнес-логики для процессов поддержки услуг ITIL Change Management Problem Management Incident Management Service Request Fullfillment Service Desk Store Service Asset and Configuration Management Knowledge Management Service Catalog Management Service Level Management Release and Deployments Management Service Portfolio Management
Related topics:

More from this channel

Upcoming talks (0)
On-demand talks (133)
Subscribers (2810)
Micro Focus is now part of OpenText. From mainframe to mobile, we have the portfolio depth and breadth to cover challenges across DevOps, Hybrid IT, Security & Risk, and Predictive Analytics. Tune into one of our upcoming webinars delivered in your language to gain insights into business solutions involving the most complex technology problems for customers through the delivery of world-class, enterprise-scale solutions. Each webinar is recorded and archived so you can view concepts, topics and discussions covered during the session at a later date. Gain valuable insights! Register now.