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The value of a strong Trustee and Administrator relationship

Presented by

Karen Scott and David Hepplewhite - Aptia and Helen Forrest Hall APMI - PMI

About this talk

A productive relationship between trustees and their pension scheme administrator is central to achieving strategic goals. Regular engagement and open communication ensure trustees have the insight and support needed to make informed decisions, maintain compliance, and plan for the future. A trusted administrator brings operational expertise, reliable data, and proactive guidance, helping trustees manage risk and deliver a better experience for members. When the relationship moves beyond process management to genuine partnership, it strengthens governance, drives efficiency, and ultimately supports the long-term success of the scheme.
PMI

PMI

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A channel for pensions professionals, offering industry insight and lifelong learning to our members and the wider industry. The PMI is the largest professional body for pensions professionals in the UK.
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