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Industry Task Force Proves Friendly Fraud Can Be Stopped!

In March of 2016, Ethoca brought together some of the world's top ecommerce retailers and banks to create the Friendly Fraud Task Force. Its purpose: Define, measure and - for the first time - solve the ever growing friendly fraud problem. After years of work, we're excited to share the group's initial findings. Most importantly, that a significant amount of friendly fraud can be stopped through real-time merchant-issuer collaboration.

In this webinar we will:
- Define exactly what friendly fraud is and explain how it harms your business
- Review the impact of friendly fraud on the payments ecosystem
- Share eye-opening new survey results, including the growth of friendly
fraud by market segment
- Present early results on how merchants and issuers have joined forces to fight friendly fraud through collaboration

We'll also review some new leanings on how to:
- Deflect disputes and enhance the customer experience by providing issuers and cardholders with detailed merchant information not previously available
- Identify fraud and process fraudulent claims faster
- Increase transaction acceptance and reduce false declines
Recorded May 21 2019 50 mins
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Presented by
Julie Fergerson, Steve Durney
Presentation preview: Industry Task Force Proves Friendly Fraud Can Be Stopped!
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  • Channel profile
  • Mastercard & Ethoca's Strategy to Fix Chargebacks Recorded: Sep 26 2019 61 mins
    Johan Gerber, Keith Briscoe, Aaron McPherson, Anthony Macchia
    Transforming Dispute Resolution
    With ecommerce sales set to double in the next five years, the payment ecosystem continues to wrestle with the increasing complex issue of dispute resolution. Chargebacks and overall disputes are plagued with inefficiencies and antiquated processes not built for the digital age.

    Mastercard has set out to develop a robust dispute resolution product suite rooted in a strategy of "collaboration enablement" through their acquisition of industry-leader Ethoca.
  • Goodbye Fraud, Hello Customer Experience Recorded: Sep 4 2019 39 mins
    Steve Durney
    Moderator: Steve Durney - SVP Market Strategy | Ethoca
    Speakers: Anthony Macchia | Synapse
    Steve Furlong | FNBO

    The payments ecosystem is at a crossroads. To date, the focus has been stopping fraud, but this journey is coming to an end. The new destination? Improved customer experience! That means more data available when and where users want it, smarter security and most of all less purchase friction (i.e. false declines). Unfortunately, thanks to regulations like PSD2 and strong customer authentication, as well as skyrocketing rates of friendly fraud, charting a course to success is easier said than done.

    Thankfully, there are merchants and issuers making positive headway. In this webinar leading ecommerce merchants and issuers will outline what steps they and others are taking to simultaneously improve the customer experience while also fighting fraud and increasing revenue. It’s a brave new ecommerce world, but by travelling together, we’ll all reach our destinations!
  • Industry Task Force Proves Friendly Fraud Can Be Stopped! Recorded: May 21 2019 50 mins
    Julie Fergerson, Steve Durney
    In March of 2016, Ethoca brought together some of the world's top ecommerce retailers and banks to create the Friendly Fraud Task Force. Its purpose: Define, measure and - for the first time - solve the ever growing friendly fraud problem. After years of work, we're excited to share the group's initial findings. Most importantly, that a significant amount of friendly fraud can be stopped through real-time merchant-issuer collaboration.

    In this webinar we will:
    - Define exactly what friendly fraud is and explain how it harms your business
    - Review the impact of friendly fraud on the payments ecosystem
    - Share eye-opening new survey results, including the growth of friendly
    fraud by market segment
    - Present early results on how merchants and issuers have joined forces to fight friendly fraud through collaboration

    We'll also review some new leanings on how to:
    - Deflect disputes and enhance the customer experience by providing issuers and cardholders with detailed merchant information not previously available
    - Identify fraud and process fraudulent claims faster
    - Increase transaction acceptance and reduce false declines
  • The Genesis of Ethoca Eliminator Recorded: May 6 2019 5 mins
    Ethoca Executive Team
    Ethoca executives share the genesis of Eliminator - Ethoca's groundbreaking new solution that connects card issuers to merchant order and account history details in real time to reduce disputes and friendly fraud.
  • Digital Transformation in Financial Services Recorded: Oct 22 2018 52 mins
    Bruce Parker (Modo), Rick Striano (Deutsche Bank), Keith Briscoe (Ethoca), Jane Barratt (MX)
    From the adoption of emerging technologies like AI, blockchain, and disrupting legacy systems, the Financial Institutions are making investments to become more digital for both their customers and the organizations themselves.

    Join this live panel streamed from Money20/20 Vegas where our speakers will discuss:
    -Are banks ready for digital transformation?
    -Best practices for using data to deliver a better customer experience, cut costs, and implement strategies in a timely manner
    -The API revolution
    -Overcoming challenges with legacy systems
    -Adopting emerging technologies for a more holistic offering

    About the Presenters-
    Keith Briscoe leads Ethoca’s global product and marketing functions, a role spanning the development of Ethoca’s suite of collaboration-based fraud/chargeback mitigation and transaction acceptance solutions, as well as integrated marketing programs. His mandate includes product strategy and management, new product innovation, competitive analysis, experiential marketing, integrated marketing campaigns, public relations, analyst relations, content strategy and stakeholder communications. Keith has more than 20 years of experience in the payments and fraud industry.
  • eCommerce and Friendly Fraud: Deflecting Chargebacks and Recovering Lost Revenue Recorded: Oct 22 2018 24 mins
    Julie Fergerson (Ethoca) & Regina Yulo (BrightTALK)
    Fraud is one of the biggest challenges keeping merchants and issuers up at night. Aside from creating friction in the payments process, it makes for a negative customer experience.

    Join this interview where Julie Fergerson, Senior VP at Ethoca will discuss:

    -What are the biggest challenges facing the ecommerce industry?
    -Why is customer experience a bigger priority today than it was even five years ago?
    -How can banks and merchants mitigate eCommerce fraud issues?
    -Why is friendly fraud a growing issue and what can be done about it?
Making ecommerce simply about commerce.
Founded in 2005, Ethoca is the leading, global provider of collaboration-based technology that enables card issuers, ecommerce merchants and online businesses to increase transaction acceptance, stop more fraud, recover lost revenue and eliminate chargebacks from both fraud and customer service disputes.

Through the Ethoca Network – the largest in the industry – we're closing the information gap between card issuers and merchants. This unique capability makes fraud and customer dispute insight available and actionable in real time. Our suite of services delivers significant revenue growth and cost saving opportunities for thousands of merchants and hundreds of issuers across the globe. This includes the world’s biggest ecommerce brands and largest banks.

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  • Live at: May 21 2019 6:00 pm
  • Presented by: Julie Fergerson, Steve Durney
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