Goodbye Fraud, Hello Customer Experience

Presented by

Steve Durney

About this talk

Moderator: Steve Durney - SVP Market Strategy | Ethoca Speakers: Anthony Macchia | Synapse Steve Furlong | FNBO The payments ecosystem is at a crossroads. To date, the focus has been stopping fraud, but this journey is coming to an end. The new destination? Improved customer experience! That means more data available when and where users want it, smarter security and most of all less purchase friction (i.e. false declines). Unfortunately, thanks to regulations like PSD2 and strong customer authentication, as well as skyrocketing rates of friendly fraud, charting a course to success is easier said than done. Thankfully, there are merchants and issuers making positive headway. In this webinar leading ecommerce merchants and issuers will outline what steps they and others are taking to simultaneously improve the customer experience while also fighting fraud and increasing revenue. It’s a brave new ecommerce world, but by travelling together, we’ll all reach our destinations!

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Founded in 2005, Ethoca is the leading, global provider of collaboration-based technology that enables card issuers, ecommerce merchants and online businesses to increase transaction acceptance, stop more fraud, recover lost revenue and eliminate chargebacks from both fraud and customer service disputes. Through the Ethoca Network – the largest in the industry – we're closing the information gap between card issuers and merchants. This unique capability makes fraud and customer dispute insight available and actionable in real time. Our suite of services delivers significant revenue growth and cost saving opportunities for thousands of merchants and hundreds of issuers across the globe. This includes the world’s biggest ecommerce brands and largest banks.