Connected Intelligence: Mastercard & Ethoca's Strategy to Fix Chargebacks

Presented by

Johan Gerber, Keith Briscoe, Aaron McPherson, Anthony Macchia

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Transforming Dispute Resolution With ecommerce sales set to double in the next five years, the payment ecosystem continues to wrestle with the increasing complex issue of dispute resolution. Chargebacks and overall disputes are plagued with inefficiencies and antiquated processes not built for the digital age. Mastercard has set out to develop a robust dispute resolution product suite rooted in a strategy of "collaboration enablement" through their acquisition of industry-leader Ethoca.

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Founded in 2005, Ethoca is the leading, global provider of collaboration-based technology that enables card issuers, ecommerce merchants and online businesses to increase transaction acceptance, stop more fraud, recover lost revenue and eliminate chargebacks from both fraud and customer service disputes. Through the Ethoca Network – the largest in the industry – we're closing the information gap between card issuers and merchants. This unique capability makes fraud and customer dispute insight available and actionable in real time. Our suite of services delivers significant revenue growth and cost saving opportunities for thousands of merchants and hundreds of issuers across the globe. This includes the world’s biggest ecommerce brands and largest banks.