The New Digital Consumer Experience: Transparency is Power

Presented by

Keith Briscoe (Ethoca), Julie Conroy (AITE Group), Steve Furlong (FNBO), Mike Sisk (American Banker)

About this talk

Ethoca, in partnership with Aite Group, conducted a survey of cardholders and issuers to explore the digital solutions that could best bring an end to transaction confusion and stop unnecessary disputes, chargebacks and friendly fraud.  This research-based webinar will cover the results of this new research and discuss: - The problem with current dispute resolution processes - The strategies and digital tools available to businesses today - The value that customers place on transparency and improved dispute resolution processes - How moving dispute resolution upstream significantly reduces costs and improves the customer experience

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Founded in 2005, Ethoca is the leading, global provider of collaboration-based technology that enables card issuers, ecommerce merchants and online businesses to increase transaction acceptance, stop more fraud, recover lost revenue and eliminate chargebacks from both fraud and customer service disputes. Through the Ethoca Network – the largest in the industry – we're closing the information gap between card issuers and merchants. This unique capability makes fraud and customer dispute insight available and actionable in real time. Our suite of services delivers significant revenue growth and cost saving opportunities for thousands of merchants and hundreds of issuers across the globe. This includes the world’s biggest ecommerce brands and largest banks.