Name: In the Eye of The Storm: Coronavirus’ Impact on Chargebacks
Start: 2020-06-30T23:00:00Z
End: 2020-06-30T23:01:01.000Z
Location: BrightTALK
Rating: 0

Founded in 2005, Ethoca is the leading, global provider of collaboration-based technology that enables card issuers, ecommerce merchants and online businesses to increase transaction acceptance, stop more fraud, recover lost revenue and eliminate chargebacks from both fraud and customer service disputes.

Through the Ethoca Network – the largest in the industry – we're closing the information gap between card issuers and merchants. This unique capability makes fraud and customer dispute insight available and actionable in real time. Our suite of services delivers significant revenue growth and cost saving opportunities for thousands of merchants and hundreds of issuers across the globe. This includes the world’s biggest ecommerce brands and largest banks.

Despite ongoing process improvements and new mitigation solutions, the ecommerce industry is still expected to lose more than $31 billion to chargebacks in 2020. But why is this the case? How much is the result of the COVID-19 pandemic? What else can merchants do to minimize the risk?

To answer these questions, one needs experience working with all the stakeholders in the chargeback lifecycle. Thankfully, Ethoca’s Mike Pullen has just that.

In this presentation, Ethoca’s resident chargeback guru will provide a comprehensive overview of the recent changes to the chargeback landscape. He’ll identify new events on the horizon that merchants need to know about, and – most importantly – lay out the strategies they need to implement to ensure that they protect themselves from this costly threat.

Chargebacks 2020: What You Need to Know

We’re a visual society. Fueled by social media, mobile devices, and other digital trends – we rely just as much on user-interfaces and graphics as we do language to get the information we need. But when it comes to the post-transaction experience (especially the point where cardholders review their statements online), this rich visual detail is sorely missing. The outcome? Soaring cases of friendly fraud resulting from transaction confusion that hurts the customer experience and costs merchants sales, goods, and chargebacks fees.

In this presentation, Ethoca’s Keith Briscoe – a payments and fraud expert with over 20 years of experience – will explore how visual information (like clean descriptions and clear merchant logos) in digital banking applications can reduce this growing problem and greatly improve the payments experience and ecosystem.

Seeing is Believing: How Visual Cues Improve the Payments Experience

Friendly fraud is a huge (and growing) problem.  According to Javelin, it doubled in 2018 – increasing from 7% to 15% of all fraud victims. Whether it’s benign or hostile the result is the same: Unnecessary chargeback costs, lost revenue, increasing false declines and a poor customer experience. And that’s just to start! There’s also a long list of hidden consequences that stem from the friendly fraud ripple effect.

The difference between then and now? New solutions exist to fight back – and savvy merchants are taking full advantage.

Ethoca’s Steve Durney will present the latest industry statistics and predictions for friendly fraud, demonstrate case study results from businesses who are successfully turning the tide, and reveal best practices for those looking to do the same.

Now You See It, Now You Don't: How To Make Friendly Fraud Disappear

False claims are a growing problem. One of the most common causes: Transaction confusion. But, what if there was a way to provide much-needed clarity while increasing cardholder satisfaction? Enter digital receipts.

Powertalk: The Value of Digital Receipts

Ethoca, in partnership with Aite Group, conducted a survey of cardholders and issuers to explore the digital solutions that could best bring an end to transaction confusion and stop unnecessary disputes, chargebacks and friendly fraud. 

This research-based webinar will cover the results of this new research and discuss:
- The problem with current dispute resolution processes
- The strategies and digital tools available to businesses today
- The value that customers place on transparency and improved dispute resolution processes
- How moving dispute resolution upstream significantly reduces costs and improves the customer experience

The New Digital Consumer Experience: Transparency is Power

A wave of chargebacks is headed towards merchants – spurred by the disruptive impacts of the coronavirus. No business is immune, and preparing for the ‘new normal’ is critical for success now and in months to come. Join Ethoca’s Brett Small as he reveals key learnings from the region that witnessed the first coronavirus-fuelled chargeback spike: Asia-Pacific

In the Eye of The Storm: Coronavirus’ Impact on Chargebacks

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In the Eye of The Storm: Coronavirus’ Impact on Chargebacks

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