In the Eye of The Storm: Coronavirus’ Impact on Chargebacks

Presented by

Brett Small, Ethoca | Paul Bessant, Retail Risk

About this talk

A wave of chargebacks is headed towards merchants – spurred by the disruptive impacts of the coronavirus. No business is immune, and preparing for the ‘new normal’ is critical for success now and in months to come. Join Ethoca’s Brett Small as he reveals key learnings from the region that witnessed the first coronavirus-fuelled chargeback spike: Asia-Pacific

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Founded in 2005, Ethoca is the leading, global provider of collaboration-based technology that enables card issuers, ecommerce merchants and online businesses to increase transaction acceptance, stop more fraud, recover lost revenue and eliminate chargebacks from both fraud and customer service disputes. Through the Ethoca Network – the largest in the industry – we're closing the information gap between card issuers and merchants. This unique capability makes fraud and customer dispute insight available and actionable in real time. Our suite of services delivers significant revenue growth and cost saving opportunities for thousands of merchants and hundreds of issuers across the globe. This includes the world’s biggest ecommerce brands and largest banks.