Chargebacks 2020: What You Need to Know

Presented by

Mike Pullen

About this talk

Despite ongoing process improvements and new mitigation solutions, the ecommerce industry is still expected to lose more than $31 billion to chargebacks in 2020. But why is this the case? How much is the result of the COVID-19 pandemic? What else can merchants do to minimize the risk? To answer these questions, one needs experience working with all the stakeholders in the chargeback lifecycle. Thankfully, Ethoca’s Mike Pullen has just that. In this presentation, Ethoca’s resident chargeback guru will provide a comprehensive overview of the recent changes to the chargeback landscape. He’ll identify new events on the horizon that merchants need to know about, and – most importantly – lay out the strategies they need to implement to ensure that they protect themselves from this costly threat.

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Founded in 2005, Ethoca is the leading, global provider of collaboration-based technology that enables card issuers, ecommerce merchants and online businesses to increase transaction acceptance, stop more fraud, recover lost revenue and eliminate chargebacks from both fraud and customer service disputes. Through the Ethoca Network – the largest in the industry – we're closing the information gap between card issuers and merchants. This unique capability makes fraud and customer dispute insight available and actionable in real time. Our suite of services delivers significant revenue growth and cost saving opportunities for thousands of merchants and hundreds of issuers across the globe. This includes the world’s biggest ecommerce brands and largest banks.